Tag: Apple

Apple’s Laughing Straight to the Bank

Iphone 5 UnveilingAs an Apple insider and alum, I always have an ear to the ground for what’s going on in their world.  The past month or so for Apple has been almost as eventful as the company’s first big success back in the late 70’s – early 80’s. With a landmark legal victory over Samsung for copyright infringement, the company not only gets awarded $1.05 billion in damages (which Samsung is appealing, of course), but they will also exclusive rights over certain design and software ideas on which they own patents.

While some have slammed Apple’s case as being too broad or overzealous, the decision will surely shape the mobile software and hardware markets from this point on. For the consumer it means two things: First, Apple’s patented designs and features will most likely be cross-licensed for quite a pretty penny to competing developers and manufacturers. Second, this means that in order to competitively price their technology, companies will have to become innovative once again, rather than copy an already successful formula. So you’ll either see iPhone and iOS-esque features on high-end electronics, or innovative new designs may become the way of the future. That chapter has yet to be written.

With so much focus and attention on these two battling giants, what better time for Amazon to announce its new reader / tablet offering, the Kindle Fire. Strategically placed in the same realm as the competing iPad, Nexus, and Galaxy tablets, the Kindle Fire looks to open the floodgates of revenue for its content delivery platform. The three-way race between Apple, Amazon, and Google’s media stores appears well separated for now, but the competition is certainly heating up as the markets and technology change so rapidly. And the solid winner in ALL of this is the pro-sumer.

One would think that the competitive innovation to come from the lawsuit against Samsung, along with the introduction of the rival Kindle Fire would be cause for concern at the Apple HQ here in Cupertino, but that couldn’t be farther from the truth.

On September 12th, Apple announced the iPhone 5 in grandiose Apple fashion, after the project had been shrouded in secrecy for almost a year. (An issue I cover at length in my recent bestseller, “The Magic and Moxie of Apple – An Insider’s View”.)  Thinner, lighter, faster, and overall cooler than its predecessor, the iPhone 4s; the iPhone 5 also boasts a number of new features, such as a new charging interface and new operating system (iOS 6).

Consumers are certainly on board for the new and improved iPhone, as evidenced by the 2 million+ pre-orders within the first 24 hours of its announcement. As a result, the cost of Apple’s stock has risen to over $700 for the first time in company history.

So while rival tech giants are out there trying to copy Apple products or create competitive alternatives in hopes of dethroning them, Apple is simply laughing it’s way straight to the bank.

Kelli Richards, President and CEO
The All Access Group

PS:  On September 25th, I will offer an amazing webinar on the 12 Best Practices of Apple Inc. This webinar is offered at NO cost to you.  I will offer it at a later date for $47 per participant, but for now, I simply want to extend this webinar and my expertise around what makes Apple the global leader it is to my own audience, colleagues and friends.

To save your seat, go tohttps://appleinsidersecrets.com/webinar.php and register.

 

 

Steve Jobs on Privacy and User Experience – An Apple Best Practice

Even for me, as an Apple insider, seeing the Apple “Best Practices” in action is awe inspiring.  No one can deny that one of the most amazing things about Apple is how they embrace secrecy as an asset.  No entity keeps a secret better than Apple – AND the thousands and thousands of employees and alum in their tribe.  Quite simply it’s part of our Apple DNA.  And that idea translates far into how they work with their products, and especially, their users.  For Apple Inc., user experience goes far beyond what the customer can see, feel and touch.  It goes on behind the veil as well.

Steve Jobs talked about this himself when he was interviewed at the All Things D8 Conference in 2010.

“No, silicon valley is not monolithic. We’ve always had a very different view of privacy than some of our colleagues in the valley, we take privacy extremely seriously. As an example, we worry a lot about location in phones and we worry that some 14 year old is going to get stalked and something terrible is going to happen because of our phone, and so as an example, before any app can get location data we don’t make it a rule that they have to put up a panel and ask because they might not follow that rule. They call our location services, and we put up the panel saying this app wants to use your location data, is that okay with you.  Every time they want to use it and we do a lot of things like that to ensure that people understand what these apps are doing. That’s one of the reasons we have the curated app store. We have rejected a lot of apps that want to take a lot of your personal data and suck it up into the cloud, a lot. So we’re really old, a lot of people in the valley think we’re very old fashioned about this and maybe we are, but we worry about stuff like this.

No, privacy means people know what they’re signing up for in plain English and repeatedly. That’s what it means. I’m an optimist, I believe people are smart and some people want to share more data than other people do – ask them. Ask them every time. Make them tell you to stop asking them if they get tired of your asking them. Let them know precisely what you’re going to do with their data.”

Just another example of behind-the-scenes USER experiences – one of the best “best practices” that Apple does differently.

If YOU would like to learn more about Apple’s best practices and how those could work in YOUR company or work, sign up at https://AppleInsiderSecrets.com and become part of my own inner circle and get all of my insider, best practice tools and event invitations.

Kelli Richards, President and CEO
The All Access Group, LLC

A Peek Behind the Curtain… The Core Personal Interviews with Kelli Richards (and her Editor) that Became the Apple eBook…

Tune in for this 15-minute interview with Kelli Richards, Apple Alum and author of the Amazon Bestseller, “The Magic and Moxie of Apple – An Insider’s View.” Kelli shares some of her very personal experiences and memories of being at Apple Inc. with her book editor to frame out the book…

 

 

Kelli Richards, Leader in Technology and Digital Distribution, Publishes New Book on Apple Inc., “The Magic and Moxie of Apple – An Insider’s View”

Cupertino, CA  

Kelli Richards, CEO of the All Access Group and an alumnus of Apple Inc. (where she launched Apple’s earliest focus on music and drove all music initiatives during her 10 years with the market leader) has just published her long awaited eBook, “The Magic and Moxie of Apple – An Insider’s View.” This book delves into the best practices of Apple Inc. from the inside out and takes a close look at what makes Apple one of the leaders in the tech industry – and a global change agent. Author Kelli Richards saw Apple hit rock bottom from the inside, before Steve Jobs returned to the company and then watched from outside as Apple Inc. began its climb to stardom and became the global leader it is today.  This close study of Apple Inc. and the best practices it employs creates a blueprint for all companies and entrepreneurs to follow. Through interviews with other alums and her own experiences at Apple for over a decade, tech industry thought leader Kelli Richards creates a compelling view of what makes Apple Inc. the company it is today. She looks at its failures, its successes, and the people who will continue its course toward greatness.

Kelli Richards has more than twenty years of senior-level leadership experience in the tech and music industries.  Working with the innovators in technology and creative leaders in entertainment, Richards is a highly sought-after consultant, mentor, speaker, producer, coach and author. Richards and her team facilitate powerful strategic business opportunities in digital distribution between technology companies, established artists and celebrities, film studios, record labels, and consumer brand companies to foster new revenue streams and deliver compelling consumer experiences.

Prior to founding The All Access Group LLC, Kelli served in senior roles at Fortune 100 entertainment and technology companies, including Apple Inc. She also served in senior-level leadership capacities at EMI Music as an A&R exec, and at Silicon Graphics (SGI) where she helped launch Silicon Studio, the company’s entertainment division. She developed PatroNet, the first Internet-based artist subscription service with rocker partner Todd Rundgren in the mid-90s – and helped to launch the entire digital music revolution.

A frequent speaker and panel moderator at digital music and entertainment industry conferences globally, Kelli has also been an acclaimed talent producer of a wide range of award shows, epic concerts, and celebrity fundraiser events for over 25 years.  She co-produced a celebrity fundraiser event to support the UN’s “Adopt-A-Minefield” initiative featuring Paul McCartney, Brian Wilson, Stephen Stills and hosted by Jay Leno.

Kelli Richards has co-authored two other books, including the critically acclaimed “The Art of Digital Music:  56 Artists, Visionaries & Insiders Reveal Their Creative Secrets”  and “Taking the Crowd to the Cloud – Social Media for the Music Industry,” which reached #1 on Amazon in several categories. A true renaissance woman, Kelli is also a Certified Integrative Life Coach trained under best-selling authors and coaches Debbie Ford and Alan Cohen.  She lives inCupertino,CA in the heart of theSilicon Valley.

# # #

Kelli Richards, CEO
www.AllAccessgroup.com
Email: 
 Kelli@AllAccessGroup.com

It’s HERE! Get “The Magic and Moxie of Apple” + An Invite to my Launch Party in Silicon Valley

What’s Apple Inc.’s best kept secret goal? Apple insider Kelli Richards reveals how Apple built a company and a brand that reaches across Fortune 100 companies and small business owners. You the book launch for “The Magic and Moxie of Apple – An Insider’s View” at https://AppleInsiderSecrets.com and peek BEHIND the curtain to look at the best practices of Apple Inc., and how it created a climate that ultimately changed the world forever. Help Best Selling Author, Kelli Richards Reach #1 on Amazon AGAIN. Get “The Magic and Moxie of Apple” + Bonuses https://AppleInsiderSecrets.com  

Through interviews with other alums and my own experiences at Apple for over a decade, I’ve created a compelling view of what makes Apple Inc. the company it is today. Get the book TODAY for an insider’s look at Apple’s failures, its successes, and the people who will continue its course toward greatness.  https://AppleInsiderSecrets.com

THANK you everyone for your support!

 

 

“Our North Star is to make the best product.” Tim Cook Continues Apple’s Best Practices

Over the last few days, I put the finishing touches on a year-long project – to pen an eBook about what made Apple the company it is today – from an insider’s viewpoint.  This is a project I started long before Steve Jobs passed away, and one that I hoped to finish and send to him with a personal note. Obviously that’s not possible any longer, but one thing that has come out of the last six months is a telescopic view of the company and a look at the path it’s charting without Steve at the helm.

On May 29th, at the 10th annual All Things Digital Conference in Rancho Palos Verdes, California, Tim Cook gave us a bird’s eye view of how Apple plans to stay the course and continue their role as tech leader of the world. Asked about the competition many times, Cook responded at one point with a statement that completely embodies one of Apple’s Best Practices. He said, “Our North Star is to make the best product.”

I talk about this best practice in my upcoming eBook at great length. How despite being the richest company in the world, the best practice of “Excellence, not Revenue” IS that North Star – and truly has been since Apple’s rebirth when Steve came back to the company.  Here’s a brief excerpt from the Best Practices Appendix to the book:

Steve Jobs saw a finish line for his products that went far beyond the bottom line. As a reward for that, he reaped a bottom line that is still gaining market share and momentum. He looked beyond the stockholders and the money and built the best stuff out there by the best teams. He then backed it up with a brand that embraced the consumer from beginning to end. It’s hard to say that his prize was even the products. Most of all it is the products in the hands of an army of grateful consumers who have become brand advocates. Let’s face it there are some great products out there in the world that have not had anything near the global impact of those built by Apple….

Obviously Steve laid out a strong roadmap for his company to follow after he passed away, and that started with leaving the right people in place, but the actual journey will unfold, like all journeys, with many twists and turns – completely unforeseen.

One of the most poignant moments of Tim Cook’s discussion was when he talked about what comes next and not wanting Apple to become a Museum…

“I learned a lot from Steve. It was absolutely the saddest days of my life when he passed away… At some point late last year, somebody kind of shook me and said, it’s time to get on. That sadness was replaced by his intense determination to continue the journey. He also taught me the joy is in the journey and that was a revelation for me… I love museums but I don’t want to live in one.”

While I support Tim in his quest to avoid living in a museum – or in the first or second chapter of Apple’s book, we must admit that his is a sequel we’re all lining up to read – and most definitely cheering for.

Kelli Richards
President and CEO
The All Access Group, LLC


PS: My eBook launches on July 12. If you’d like to be part of the launch campaign and be invited to the VIP launch party and receive the audiobook as a thank you bonus for buying the book, please email me at news@allaccessgroup.com, so I may add you to the short list of VIP launch supporters. Thank you.

 

Apple – Building a Brand, Leaving a Legacy

There’s this thing in life that most of us have experienced.  It’s a sort of metaphysical passing of one’s self.  Those moments when you pass a place you know and can almost see your younger self (or maybe your older self), standing right there in a different time.  For me, Cupertino has always held those doorways and windows.  Like most of the kids who grew up in Cupertino, I used to make extra money picking apricots in the orchards.

Obviously, fruit has remained a big theme for Cupertino.  Of course, I’m speaking tongue in cheek – as most of the world knows, Steve Jobs built Apple’s headquarters here (it’s his hometown too; one of many things we share in common).  So, once lush with orchards and wineries, Cupertino is now one of the geek capitals of the world.  I say that with pride and humor, because I am definitely one of them, standing on the thin line between artistry and technology.  In fact, I worked at Apple for many years, and I’m proud to say that I launched the focus on music and led strategic Music and Entertainment initiatives during my 10 years there.

So I am one of the truly lucky ones, with strong roots both in the Cupertino of old – and the Cupertino of now.  The roots of now, the Apple tree, are firmly incontrovertibly implanted in Steve Jobs.  As stock prices have shown, Jobs is absolutely the trunk of Apple and inseparable from where investors put the worth of the company.

And here’s the real crux of what I want to say in this piece:  Seeing Steve Jobs battle through the fight of his life to restore Apple to greatness – a graceful, courageous and obviously successful battle – doesn’t hold a candle to seeing him fight for his life now.  He’s obviously ill.  But what he’s creating, despite (or because of) that illness is mind blowing.  Naysayers can address the iCloud any way they want, but what we all know is that it’s pretty damned likely to be successful.  Apple is ending the war on clouds and lockers and legitimizing what the consumer wants, whether the music industry agrees or not.

It is the new digital age, and like it or not we’re not going to stop access.  We’re not even going to control access. Steve Jobs has literally put all his apples into one basket in agreement. Why does it matter?  It matters because, like Bob Lefsetz said recently, Apple is EASY.  The huge base of consumers out there trust that if they get an iPad or iPod or iTunes … whatever, it will work.  Apple has not only galvanized a brand, but it has built a huge, vocal community of brand advocates.  No amount of advertising money could have busted the iPad out of the gate the way the users themselves did.

The second part of a brand is always fulfilling the promise you set forth (this is straight from branding queen Libby Gill’s rulebook).  And, quite simply, Apple delivers on their promise day in and day out.  They listen to their constituency and they build a better mousetrap, make better stuff, and address issues like the cloud – maybe a little later than the creative disruptors, but without a doubt, they’re putting their weight (and their money) where their mouth is.

Which brings me to the issue of legacy:  Apple is a big deal – not just to the world, that’s obvious – but here, in Cupertino (my hometown).  Legacy is a lot like a brand, in its truest form, it delivers on a promise made. The new Steve Jobs’ Cupertino Apple Campus Mothership is absolutely part of that promise.  One day after the WWDC conference, Jobs put forth his new campus proposal to the Cupertino City Counsel, ripe with more than apples.  Steve Jobs has designated acres and acres of his campus for apricot orchards – honoring the tradition of the Valley; that’s roots.  And it’s deeper than I can convey.

I could go on and on about Apple’s commitment to its future and to the ever growing employee base (I was part of that once, and I retain a strong, golden thread to those people and the work they do), but the commitment from Steve Jobs is bigger than even that.  I think I should come clean here and say that obviously I admire Steve Jobs.  I don’t agree with him all the time, obviously – or with Apple for that matter.  But I’ve seen him renovate more than a company or a product line.  I’ve seen him refresh the people around him.  I’ve watched him galvanize thousands of employees to get laser focused on success and build something meaningful.  I’ve witnessed the grace, elegance, and simplicity with which the products have sparked a revolutionary embrace among consumers.  I’ve watched his address at Stanford’s graduation a dozen times and brought that message into my own life – which brings me back to that metaphysical doorway I mentioned earlier.  To that glimpse of one’s self coming and going.

You see, we’re all creating a legacy all the time.  We are ALL in the process of going, like it or not.

A brand, well that’s for now.  But a legacy… what we build that will outlast us, that’s huge.  There are 3,700 trees in what will be the new Apple campus as of today.  According to initial specs, Apple hopes to have 6,000 trees when the mothership is built. In fact, Steve Jobs hired experts from Stanford to consult on indigenous trees to make this come to “fruition” (sorry, I couldn’t resist).  To me, no matter what my life has become – working with industry leaders and entrepreneurs, innovators and influencers, celebrities and musicians, I often look through one of those doorways and see myself picking fuzzy apricots from the tress here in Cupertino.  I remember where I come from and, like Steve Jobs, that my legacy has to be bigger than my brand.

And just my humble opinion, whatever those trees are, whatever fruit they bear, in my book they’re all Apple trees.

Kelli Richards

CEO of The All Access Group

The Next Big Thing: Apple WWDC


It’s no surprise to see Apple race on, barely missing a beat since Steve’s passing – leading global innovation as it has this new millennium.

In just a few hours the next Apple WWDC (Apple WorldWide Developers Conference) will take place. A stage that has announced true global game changers, like the iPhone and the iPad.

In the end, right now it’s still about the App store.  With 600,000 downloadable games, magazines and productivity tools, Apple is the application leader.  But the others are not far behind. As quoted in Bloomberg earlier today, “The success of Apple’s App Store has helped create an economy for downloading mobile applications that will reach $58 billion in sales in 2014.”

Surely, Apple will continue App dominance – and its track record of suspense and big announcements at WWDC. Will we see the next iPhone? News on OSX Mountain Mountain Lion?A new social platform? The next “Big Thing” that none of us have even contemplated before?  It’s hard not to wonder where Apple goes from here, without Steve Jobs at the helm… but we’ll find out in just a few short hours.

This is, in fact, a question I ask over and over in my upcoming eBook on Apple, The Magic and Moxie of Apple – An Insider’s View.

“… So where does Apple – a company that started out as two guys making and selling circuit boards out of their garage, which transformed into one of the biggest international technology companies in the world – go from here? Following the loss of Steve, that question seems challenging to answer. As we know all too well, Apple has seen itself rise and fall from grace before and reinvent itself more than once, and the company is counting on the fact that it’s cemented its place at the top so profoundly that nothing will stop it from continuing to grow. Continually releasing new products (and upgrading the old) may do this, but fundamentally, what direction does it take next? The iPhone, iPad, and iPod have already seen several generations of upgrades. What groundbreaking innovations will propel Apple in the same way that the iPod, iPhone, MacBook Air and iPad did? The answer to that question isn’t what new product will they come out with, but rather who will be dream it up without Steve? … ”

Like many of you, I’m eagerly awaiting iOS 6 and Mountain Lion – which brings some of the most popular features found on other Apple products to the MAC, such asGameCenter, notes, etc. A personal favorite is that Mountain Lion will send messages to anyone on an Apple product – so you’ll be able to begin a message on your MAC and pick it back up on your iPhone or iPad later on. We’ll see today what else Apple has in store for us – the world of believers, creators and brand advocates.

And although the race continues without Steve to lead the pack – only his company to carry on the dream – it will not be easy to watch WWDC without him taking the stage.

Kelli Richards, President and CEO
The All Access Group, LLC

PS: If you’d like to pre-order a copy of my book, The Magic and Moxie of Apple – An Insider’s View,” please go to https://allaccessgroup.com/?p=2287.

 

****************************

This week In the Hot Seat with Larry LeBlanc: Kelli Richards, CEO and president, The All Access Group.

Kelli Richards has more experience in dealing with the convergence of music, entertainment, and technology than almost anyone you can name.

She’s had over two decades of experience championing these worlds, in fact.

Today, as president and CEO of The All Access Group based in Cupertino, California in the heart of Silicon Valley and host of All Access Radio, Richards strives to create alliances between large content and technology companies, major artists, and consumer brands.

Richards guides her clients through the maze of leading-edge technologies and connections in order to get their products to more people. According to this savvy, fast-talking entrepreneur, her focus is on “strategic rainmaking, and creating opportunities between innovative technologies for digital distribution, and branded entertainment content.”

For established music artists and celebrities, Richards engages direct-to-fan distribution channels to try to create new revenue streams that leverage their brand and extend their reach to more fans and broader markets.

Richards is widely-celebrated within both technology and music worlds for having launched digital music at Apple Inc. As director of music and entertainment markets from 1987 to 1997, she spearheaded all of the company’s digital music initiatives. She was a key part of a very small team which launched Apple’s earliest music initiatives that led eventually to the company launch of the media player computer program iTunes in 2001 after her departure.

In the mid-90s, Richards co-developed PatroNet, the first Internet-based artist subscription service with her Waking Dreams’ partner, producer/musician Todd Rundgren.

A former A&R executive at EMI Records, Richards has co-authored several books, including “Taking the Crowd to the Cloud – Social Media for the Music Industry” as well as the book/DVD, “The Art of Digital Music,” a compilation of interviews with 56 artists, producers, programmers, record label executives and music industry figures, including Glen Ballard, Chuck D, Thomas Dolby, Herbie Hancock, Jimmy Jam, Alan Parsons, Phil Ramone, Todd Rundgren and Don Was.

What do you do at The All Access Group?

Before this I had run music at Apple for a decade before iTunes. That’s what got me engaged more actively on the tech side (of the music industry). When I left Apple (in late 1997) I basically took my job to the outside. I took the job that I was doing at Apple, which was being the person in charge of all of the music initiatives and the tech convergence, and I started working with disruptive technologies and working with tech companies and major artists, my two favorite groups of people. Bringing them together to create new opportunities.

If I am working with a major artist, I am leveraging all of my tech and brand relationships to help them with a digital strategy. If I am working with a start up tech company, I am bringing them relationships with big artists, and brand or tech companies; whoever they need (from) my network to accelerate their success. I am basically a rainmaker, but a very strategic one.

What artists have you worked with?

I have worked with about 300 artists over the past 14 years. I don’t like to namedrop with the artists that I work with or I have worked with. I do work with artists sometimes in a coaching capacity; and, sometimes in a strategy capacity. But more what I do is bring them into my work with tech companies. So I am reaching out to that network of artists that I am in touch with and cherry-picking which ones would resonate and make sense for new technology distribution models to bring them revenue.

What digital strategy would you suggest for an upcoming band with a great record and a regional buzz?

Unfortunately, I don’t work with indie artists. I only work with established artists that have a brand, and a following. I probably wouldn’t be able to help them. That’s a short conversation.

Why do you only work with major artists? In order to work on a larger canvas?

Yes. Because I deal on a bigger canvas. I want to be able to make things happen. I can do better for artists and expand their audiences because of their brand and their following than I can for a rising or an unknown artist. There are people who specialize in working with indie artists, I just don’t happen to be one of them.

It’s not that I don’t support indie artists; I think that’s the lifeblood of the business going forward. You have to have new artists, but I just don’t find that I can do as much for them as I can with the bigger artists.

You have also worked with numerous big companies.

Sony, Cisco, Motorola, Apple. Big companies all the way down to start-ups that you have never heard of. Some of which blew away in the wind in the 2009/2010 era, and some of which are still standing–and new ones all of time. That’s the power of being (based) in Silicon Valley, and I am very entrepreneurial.

There’s still a disconnect between the music and tech worlds, is there not?

Frankly, that’s why I have had a career over the past 14 years. That’s what I do. I help be a human bridge between those worlds, and I bring opportunity to both sides based on an understanding of how each works and the relationships that have been built.

Meanwhile, technology is changing so rapidly.

That’s why I have been leaning more in that direction for quite a long time now. We drive what is coming next, and we create new models and new revenue streams for artists, and that’s exciting to me. That fulfills the vision that I had from a very young age.

Are people in the technology sector becoming more music savvy?

Not really but, again, there’s opportunity for me and others who do get (understand) that space. What’s happening is more and more people are getting let go from labels and from the digital side as well. Those people are becoming peers and are consulting to the tech world. You see more of that happening all of the time. But, for the longest time, I was The Lone Ranger. There was me and, maybe, Ted Cohen and a couple of other colleagues. We were the only ones beating the drum (about music) on the digital side out there in the wilderness because nobody knew what we were talking about–trying to bring convergence between these two spaces.

I wouldn’t say that the labels were in denial about technology but…

I would. I would say that. And why wouldn’t that be? There was a (business) model that worked for over five decades where they were empowered and they had all of the profits. Why wouldn’t they want to keep that?

Gracenote’s Ty Roberts recently told me that the people running the record business now are his peers and that they know the technology world better.

I would have to agree with that. But do we have to wait for that first generation to retire before we see a seat change? Probably.

So many managers have beefed up their companies with technology experts while labels still seem to be lagging behind. At some labels, it just seems like there are a couple of tech whiz kids in the basement with no real power.

No kidding. We were just at one of the big labels, and it’s true. There were these 12 people huddled around this small conference table in the corner. But I am optimistic that the bright managers and the bright label executives are pushing tech, digital and social media as tools that are going to make a big difference in their approach to artists.

A decade ago, managers would ask their label what the marketing plan was for a project. Today, the savvy managers devise an overall marketing and digital strategy, and ask, “Where do you think you can fit in?”

Absolutely. That would be the right question. That’s what they do. Managers should be saying, “This is what our game plan is. This is what we are thinking. What are you aware of that we might be overlooking? What do you know about what we aren’t doing? That we should be harnessing. Either a technology or a company that has a platform we should be rolling into given what our goals are. Or what can you see that we are not even thinking about that makes sense to expand our audience to make more money for our artists?”

How many managers are truly qualified to deal with the changing world of technology? They really need outside help in most cases.

Let me tell you, I work as an extension to the artist team. They still have a manager. They have a booking agent. They have publicists. When I work with a big artist on strategy, I focus on their digital strategy, and what relationships they should align with. I work in tandem with the manager. I’m not trying to take the manager’s job, but to buffer what social media strategies they would use. Should they be engaging Topspin (Topspin Media)? Should they be doing online streaming concerts to promote a big tour? (Overseeing) all of these strategy components involving technology, digital and social media is almost its own role as you say.

A manager already has a lot on their plate.

Often, they will have a digital person on the team, if it’s a big enough management company.

You meet with majors’ managers. Are they not a lot savvier now about these technology issues as well?

You better believe it. Artist managers, in general, the best ones have become much more tech savvy. I just had a meeting with Jordan Berliant (partner) at The Collective. Jordan is extremely bright. He’s also one of these guys who’s been tech savvy from his early days. This guy is completely versed. You sit down with him, and you go through what you are working on with a couple of different startups and the guy is right there. Yes, he has a head of digital that works inside The Collective, but Jordan himself is extremely savvy about the power of these tools, and what they can do for his artists knowing which ones to engage. That is an example of a management firm really taking to heart the importance of digital. It’s not going away. It’s becoming a bigger part of the pie.

The smartest one of all was certainly Terry McBride for many years. I put Terry right at the top of the list with the Nettwerk Group. Terry had his vision of collapsed copyright and how to harness strategies to engage through all of these different digital and social tools in a very authentic way for his artists.

Still, the internet world has increasingly become much more complex.

Yes, yes. There are 180 social media platforms. How would you know which ones to even leverage for your artist if you weren’t in the middle of that world? You have to be in it. You have to be in the digital social world yourself to be able to guide an artist. It is a rare person who understands the artist; how they think and work and also understand the technology. But there are several people out there who do that. Myself included, but also Ty Roberts (chief technology officer, Gracenote) is another one and Ian Rogers (CEO, Topspin Media) is another one. There are so many of us out there trying to make sense of this for the artist. We are very artist-oriented.

Distribution has been made easier by the internet, but the one thing the labels still do better than anyone is providing a marketing sizzle.

Marketing, yes. You hit the word Larry. That’s what they do best. Marketing. That is what they do. That is what they are becoming — marketing firms.

Labels can still bring to the table their marketing expertise, which can be significant.

Yeah, I’m with you, Larry. I’m with you. There is still a role (for labels). I don’t want to be a label basher. (For) all of the different start-ups I work with, and with the models that I get excited about, I still have to go back to the labels, and bring them on board on some of these things. The meeting I took at the major recently, I could have gone artist by artist myself because I have relationships with the managers; but it would take me forever. I wanted some scale and speed. That is why I went to the label. But most people don’t have those artists and manager relationships, and they have to work with the label.

For a mid-level artist working globally, there are endless options, including releasing music through indies or through a major in some territories.

Oh yeah, there are so many options. That’s why an artist needs a manager to quarterback the strategy. That’s why they need a manager because the manager is more powerful than ever now. More so than when there was the full retinue at the label and everything else. The manager quarterbacks the strategy.

Today with the internet an artist can do a release themselves worldwide.

Of course. Or do a phase (of a release).

An artist can also still work with a major in certain territories.

As long as they have a reversion clause (in their contract), and get their masters back. That’s the important point. Keep your masters. Do one-offs.

With the internet being so global, how do you harness it directly to make an impact?

That’s the power of these social media tools is to let your fans be part of the process. It’s not linear anymore. It’s interactive. Let fans help promote you and watch what happens. For example, I’m working with Fankix where a band can do a concert online, and reach all corners of the globe with one concert in real time and have a time zone centric live Q&A after the show with the band and the fan base. They can do this all online. And they can have their fans engage with each other. The reason this is so powerful is that the fans get to meet each other globally. When did that ever happen?

Some artists use fan-funded tools like Kickstarter, Slice the Piece, and Pledge Music to pay for their albums, while others may leverage TopSpin to create unique bundles of goods that allow them to go direct-to-fan.

All of that. All virtual tip jars enabling bands to be underwritten by their fans much like what Todd (Rundgren) and I came up with PatroNet 17 years ago. Ian (Ian Rogers at Topspin Media) has just launched Sharealytics which is all about the data aspect of the power that we have with social media tools. Understanding where your fans are. What are they doing? Where do they live? What have they bought from you? What are they saying about you? Who are your biggest fans? This is powerful stuff.

The industry is moving from collecting data to finding out more what the data really means.

Yes. Wouldn’t you like to know where the majority of your fans work so you could route your touring appropriately? Which (fans), in particular, so you could do a shout out at concerts and encourage more people to become evangelists and street teams for you? Wouldn’t you like to know that? I think that an artist would like to know who bought how many T-shirts, and CDs from all parts of the world. How much money did they make?

Mobile phones becoming the indispensable voice/social networking-and-music companion has brought about the need for a deeper body of consumer and fan knowledge.

Absolutely. Smart phones, tablets, and apps.

Today, we carry around a traveling entertainment centre.

You’ve got it. The power of those platforms is that people aren’t tethered to their laptops or any other device in one place. They are carrying the artist with them everywhere they go. They are sharing the artist’s music with their friends, and with other fans on the fly. That’s the power of those tools. Now the artists are thinking, “Do I need an app?” Sting just spent close to $1 million on an app.

[Sting 25, released in Nov. 2011, celebrates the last 25 years of Sting’s career, as both a musician and a humanitarian and activist. Costs of the nearly $1 million app were apparently primarily covered by its two primary sponsors: American Express and Chevrolet.]

Not every artist needs an app, and an artist probably doesn’t need to spend $1 million on it. This is another example of artists shouldn’t do something for the sake of doing it because they are a lemming. They figure out with their team, what does it make sense for them to do, and in what context will they do it. “What would I do here that I could only do through this medium? How is this going to help me?”

Marketing has become a 365 day thing for artists.

That’s right. That’s a very important point. What a manager has to be thinking about is not just their marketing cycle around the band’s CD drop, and their tour. They have to be thinking about year-round engagement with the fans. What are they going to be doing for the artist and the fans year-round? You do have spikes around those CDs and touring and you can then really engage those fans in a much more authentic way as your street teams.

On the indie side, you want to look at collaborating (with others) and building a much bigger platform in a shared way so you can get more awareness.

I find Facebook helpful in building business relationships.

I find it even more impactful in my world as a tool to engage opportunities between big artists and brands based on their fans–on both sides–having social graph profiles. Fankix does just that. It pulls all that together. Because you have access to those fans’ social graph profiles, you know a lot about them, and too few people are harnessing that to their advantage. And I don’t mean poaching in a negative way. I mean leveraging them (the social graph profiles) in a positive way.

How do you do that? By going through fan profiles on the artist’s and sponsor’s Facebook pages?

Correct. You basically know who the fans are for that artist because they are connected to the artist. The artist promotes to them and encourages, in this case it’s Fankix that I am working on. If there’s an online concert happening, it’s in the band’s best interest to promote it to their fans. The fans come to the online concert, and they bring their friends with their Facebook social graph profiles.

Meanwhile, the brands that are involved bring their fans. Someone like Heineken has about half-a-million fans on Facebook. They bring their fans to the concert. Now the band that is participating gets the benefit of the half million Heineken fans. This is how you grow the system. This is how you monetize a broader audience for an artist and a deeper audience engagement for a brand. That’s where Facebook becomes an actual tool. Not just something to have a profile on.

With some exceptions, the major labels aren’t yet delivering on all of the different things available. Why wouldn’t labels liaise closer with automobile manufacturers 5, 10 or even 15 years ago?

Now you are singing my song. The problem with that particular example is that the artist railed against the concept of selling or whoring out their fans. They didn’t want to sell their fans to the car companies. Many still do rail out against that. They don’t want to impose on their fans. That was the stance for many years. But, Larry, that’s what changing. It’s changing if it’s done right because the brands can be integrated into the social experience in a way that is not intrusive or offensive to the fan and brings the revenue to the artist. Some of the brands have started their own record labels now.

Where does your interest in the technology side of music come from?

I was one of those weird people that I knew what I was going to do for a living at the age of eight. I don’t know if it’s because I grew up in Silicon Valley. I’m a Cupertino native just like Steve Jobs. We grew up there; and it (technology) was kind of in the soil. Tech has always been a part of my world. I could see at a very young age where things were headed with the music and tech convergence. I could see what we were doing in technology in Silicon Valley and how that was going to have an impact on artists. I always knew that I wanted to work in the music industry ever since I saw (producer) George Martin when I was eight years old behind the Beatles on TV. I told my folks, “I don’t know what that man is doing but that’s what I want to do.” And I trained to be a record producer.

[Cupertino is one of the numerous cities claiming to be the heart of Silicon Valley, as many semi-conductor, and computer companies were founded there, and in the surrounding areas. The worldwide headquarters for Apple Inc. is located there. Among the companies also headquartered in Cupertino are: Trend Micro, Cloud.com, Lab126, Packeteer, Chordiant, and Seagate Technology. Over 60 high-tech companies have offices there, including IBM, Olivetti, and Oracle Corporation.]

Instead, you got an MBA at San Jose State University.

Yeah, I was the wrong gender (to be a producer then). But I got lucky, and I got hired by Neil Portnow (VP of A&R, EMI America Records) to be a junior A&R executive at EMI. That’s what led me in that direction. It was at the time that EMI America and Manhattan merged. It was late ‘80s. Joe Smith was running Capitol at the time. Jim Mazza was in charge (as president) of EMI America. Neil was in charge of A&R. It was in that era. It was a very turbulent era for the company. EMI had a funny roster at the time with Sheena Easton, John Waite, Thomas Dolby, and David Bowie.

I was at EMI for a good two years, and I worked with a number of artists, but I got tapped to go up to Apple to start their music focus. A colleague of mine was at Apple and he told me, “There’s rumbling around here that they want to start music as focus.”

You were at Apple Inc. for a decade. You lasted a long time.

Yes, I did.

What were you hired to do?

I was in the earliest group launching music. There was an interface that turned the Mac into a musical instrument that enabled musicians to have a home recording studio with Mac and ProTools. My claim to fame at Apple, unfortunately, was not iTunes. It was making sure that every musician and every filmmaker were passionate about using the Macintosh in their work, on the road, and in the studio.

That’s my claim to fame.

How much was music held in…

I was the lone voice. To be fair, I had other colleagues to work with in and out of that 10 year period. People like Dave Pakman, who later ran eMusic (and now is a partner at Venrock in New York). Kevin Saul had been the lawyer for me there. (As associate general counsel at Apple, Inc.), he remains the lawyer for the iTunes music stuff to this day. Some people have stuck around. Some people have gone in and out (of the company). In many ways, I never really left. I am still only a mile from the (Apple) campus. It’s my hometown.

You obviously worked with Apple’s co-founder Steve Jobs.

Steve and I had many conversations. In fact, I kept the pilot light lit for him (when he left). I knew that he would come back to run the company in its darkest days. Everybody around me was saying, “You are absolutely crazy. This man is running two other companies. He’s never coming back.” Meanwhile, there I was like Don Quixote fighting windmills; trying to make sure that people (at Apple) would understand that music was the killer app for the company. There I was running around the hallways saying, “Music is the killer app.” Nobody wanted to hear it.

So I was keeping the pilot light going, and Steve was able to come back and enable the vision I and some of my colleagues had to make music key and to change the industry. I would have loved to have been part of if I had had the power when I was there. But I was not empowered because the CEO, the people at the top (before Jobs returned) didn’t see music as driving everything.

[In a May 24th 1985 board meeting, Apple’s board of directors sided with CEO John Sculley in a dispute with co-founder Steve Jobs, and removed Jobs from his managerial duties as head of the Macintosh division. Jobs resigned from Apple five months later, and founded NeXT Inc. the same year. In 1986, Jobs bought The Graphics Group (later renamed Pixar) from Lucasfilm’s computer graphics division for the price of $10 million. In 1996, Apple bought NeXT for $429 million, bringing Jobs back to the company he co-founded. Jobs became CEO again in 1997.]

It was really tough to know that is where it (music and technology) was headed. It was like when Todd (Rundgren) and I knew where artist 360 was headed and we had to wait a decade for our vision to come to life. It happened to me several times in my career.

Between 1978 and 2006 there were a number of legal disputes between Apple Computer and Apple Corps owned by The Beatles.

Yes, the problem was we got ourselves into a few lawsuits with Apple Records. I had to then hold the line with a three page edict (of limitations) when we lost the first two go-arounds so we couldn’t cross the line as to what Apple could do in music. When Steve came back, of course, and won the third lawsuit (in 2006), everything changed.

What sort of limitations had there been?

I can’t divulge, even to today, what the terms were, but I had to toe the line with three pages of things that we could not cross the line. That was under Neil Aspinall’s rule. Neil (manager of Apple Corps) and I became colleagues as well before his death (in 2008). He was a great guy. But it was just the way it was. It was business. It wasn’t personal.

What did you learn working with Todd Rundgren for four years?

Well, Todd and I were two people that shared the same vision. We absolutely could see where things were headed. We were both music tech geeks. Put Ty (Roberts) in there too. Because that’s when I first hooked up with Ty. We all shared the same vision to where things were headed. Todd and I were very complementary. I was very business-oriented, and very tech-oriented. This is an artist. Todd is very artistic in his approach to everything he does. I think that it was a good partnership. I think that we were very complementary and God, to work with a genius. To have been able to work with Steve Jobs, and Todd Rundgren, these are two of the smartest people that anybody could be able to work with. They are brilliant. They are geniuses.

I remember you organizing Music Biz 2005, a futuristic conference in 1999.

That was my conference. I produced that.

One of the first technology and music conferences?

Well no. I am a pioneer in digital music from day one. But that was in the mid-90s and there were other conferences. There were Plug.In by Jupiter and Web Noise. There were many of these conferences; maybe about a half-dozen, and there were many people that were there in those days that are still very active now.

[Music Biz 2005 (MB-5) took place Oct. 15-17, 1999 at the Ex’pression Center for New Media in Emeryville, California. The event was organized by a group of Bay Area industry veterans: producer David Schwartz; co-producer Kelli Richards; operations manager Keith Hatschek; executive producers Leslie Ann Jones, Steve Savage, Gary Platt, and Peter Laanen; and associate producers Andrew Keen and Craig Deonik.]

Still Music Biz 2005 was the first conference to offer industry leaders the opportunity to dive into the latest recording, music creation, and internet technologies. Most conferences then were technology driven.

Actually, they were run by research companies for the most part or by journalists. You’re right. We designed that conference very deliberately. We pulled together people out of the artist world, and the technology world. And I think that we were one of the earliest to do that.

The conference was timely being in 1999; in the midst of Napster and a recording industry not knowing how to react to the internet, and music downloading. It was an era of uncertainty.

Yes it was, however, a lot of us in the room had a very clear road map–a blueprint–where things were headed. We could see it as clear as day. And it took a decade for a lot of people to even get close to what we were talking about. It all came true. Everything that we said.

For example, Todd and I came up with the company Waking Dreams, and a venture that turned into the earliest form of an artist 360 (deal). The venture was called PatroNet. The goal was to have established artists break free, and go direct to their fans based on the fact that they were the brand, and they had a powerful following in their fan base. And their fans would underwrite them. They wouldn’t need a label anymore, and they would have multiple revenue streams. This, of course, has all come about; but, at the time, it was heresy. This was in 1995. First of all nobody understood what the hell we were talking about and even if they did understand it they were terrified. What if we were right? We were right but we were way too early.

An almost plantation mentality existed back then between artists and their labels.

Oh, you used that word very deliberately. That’s what happened with Prince. Don’t you recall when he changed his name into the symbol? That is why he did that. His whole stance was, “This is a plantation mentality. I am a black artist. I’m being screwed just like my predecessors were. I’m going to re-record my masters and stick it to the man,” and that is exactly what he did.

Artists were absolutely tied to the labels.

It was a linear, one-way system. It was the only way you could have a career, period. That was it. One way linear; one-dimensional. An artist either signed to a label or they didn’t. They gave the label all of their rights or they would just forget about having a career. Of course, that is what we were so up in arms about, Todd and I, in the mid-90s, along with many others.

The power of the labels was then that they controlled distribution.

They did and when the internet came about many of us could see that that was the crack in the ice that was going to change everything.

Why did you believe that? The internet was such a narrow pipe in its earliest form.

Yeah, yeah but we could see where it was headed. We could see that broadband was going to come. We could see that everybody was going to be using this. We didn’t really foresee social media at the time; but we did foresee direct to fan and we were evangelizing–even at that 1999 conference–the importance of artists starting to engage directly with their fans with whatever tools that were available in technology and that more would come and that is exactly what has made all of the difference. Now we talk about social engagement.

Newcomer bands need to sign with a label to become successful internationally while a major act isn’t as dependent.

It’s funny, that coming from a label background, I’m not a big label fan. But even for the big artists, there’s still a need for them (labels) in a controlled way. For one-off distribution to big-box retailers; and for their marketing and promotional muscle. Period. You never want to give them your masters. You never want to give them your domain names. You never want to give them your publishing. You want to keep all of your rights and offer them a seat at the table on your terms. That’s the way it works now. If you are a big artist, you’ve got that kind of leverage. Or forget it. If you are big enough, you don’t need to use a label at all.

You are also a talent producer for award shows, and you organize celebrity fundraisers.

I cross-pollinate. Being that I am based in Cupertino in Silicon Valley, one of the things that I do is that I bring artists and celebrities opportunity to perform in front of tech companies; to be part of marketing campaigns; play at conferences; play at CES (the world’s largest consumer technology tradeshow), what have you. So there’s that brokering part of my work as well. I recently brought Jerry Seinfeld to perform at Cisco to perform at an employee anniversary event at the request of John Chambers, the company’s CEO. That’s another piece of what I do. I work all across the spectrum.

I am also a certified life coach, if you can believe it, and I work with celebrities and artists as well as innovators and entrepreneurs in Silicon Valley to bring them the next phase of growth in their lives. What is it they would like to do that they are not doing? Have they been on the road too long? Do they want more balance (in their lives)? We work through those kind of softer issues as well to bring them more fulfillment and more enrichment in the life.

My career has always been about working with artists, and enabling them new opportunities to reach and engage with their fans. It has always been my core passion for my whole career; for my whole life.

Larry LeBlanc is widely recognized as one of the leading music industry journalists in the world. Before joining CelebrityAccess in 2008 as senior editor, he was the Canadian bureau chief of Billboard from 1991-2007 and Canadian editor of Record World from 1970-89. He was also a co-founder of the late Canadian music trade, The Record. He has been quoted on music industry issues in hundreds of publications including Time, Forbes, and the London Times. He is co-author of the book “Music From Far And Wide.”

Thousand-Mile View of Life

One of my highlights for 2011 was a thousand-mile-high ride on a Zeppelin. Yes, one of those huge dirigibles that float over concerts and sporting events. Riding in a Zeppelin is a rare opportunity – in fact, there are only two airships in circulation for passengers – one in Germany and one in Silicon Valley. Rumor has it that the reason there was a free seat for me was because Mark Zuckerberg’s sister backed out at the last moment.  I literally had only moments to make the decision and clear my calendar (no easy feat).

You can walk around the cabin of an airship, open the windows and actually stick your head outside! A true perspective changer for all of us, believe me. The thousand mile view of the world below can truly open up your vision, and as we passed over Stanford University, I began to think about Steve’s commencement speech and his advice, to stay hungry and stay foolish. A lifetime ago, I was part of the Apple MBA program. Only a handful of Apple employees were privileged to be part of that experience – a fully-accredited MBA program paid for by Apple, run on the Apple campus and offered during work hours. Apple’s commitment to inspiring the best thinking in their leaders was remarkable.

I am never far from Apple, even though my work there – which helped launch Apple’s entry into music – was two decades ago. In addition to my MBA, like all Apple Alums, I’ve experienced some of the best collaborations in my life on that campus. Something powerful entrepreneurs and executives try to bring to the table every day – but often fall short. It’s what makes Apple Alums continue to seek one another out. We’ve lived the results of stellar commitment, amazing collaboration and such out-of-the-box thinking that we literally changed the world. That is enough to shift anyone’s perspective, even long after moving on to new adventures and successes. And like the airship, it created a lifelong, thousand-mile perspective.

On December 8th I hosted a breakfast attended exclusively by a small, core group of Apple Alumni.  This was an amazing experience, and leads me to the planning stages of my latest coaching program, focused on Apple Alums and what we want to create next in the world and in our lives. 

As we are all painfully aware, there’s no other (active) forum like this out there, which enables Apple Alum to interact in a focused, empowering way, to share connections and ideas, and to support one another in achieving powerful goals in work and life.  The Apple Alum Coaching Program will engage alums in an alliance of confidential trust and synergy to solve current business challenges as well as take advantage of opportunities for growth with colleagues who share a common DNA. The connection to the Apple community is still key for many, and this program is the first of its kind to offer a forum of networking and synergistic alliances among Apple Alum who are characteristically “A-players”.

Here are just a few of the many Results and Benefits you can expect when this program is launched:

*Clarify purpose, goals, direction and legacyin your work and life.

*Gain powerful and empowering insights and feedback from kindred, like-minded peers that can propel you forward.

*Create a life of more meaning and authenticity that’s in alignment with who you really are and what you want to do in the world at this stage.

*Address whatever obstacles are holding you back from achieving goals.

*Learn to jettison things in your work or life that may no longer serve you

*Leverage best practices, tools, and resources to your own advantage.

*Develop (or renew) powerful connections in networking who you can team up with to create even more success during this next phase of your life.

I’m not 100% sure what the platform for delivering this program will be – whether it will be a high-end weekend retreat, a series of networking events, or perhaps a virtual platform, but I do know that it is sorely needed, and as an alum AND a coach, I’m excited about creating the space for it.

Kelli Richards
CEO
The All Access Group, LLC

Search Resources

Topic Areas & Guests

Categories

Join our mailing list

For insights on industry trends, and for details on special projects/events. We respect your time and your privacy.


By submitting this form, you are consenting to receive marketing emails from: . You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact