Tune in for this 15-minute interview with Kelli Richards, Apple Alum and author of the Amazon Bestseller, “The Magic and Moxie of Apple – An Insider’s View.” Kelli shares some of her very personal experiences and memories of being at Apple Inc. with her book editor to frame out the book…
Over the last few days, I put the finishing touches on a year-long project – to pen an eBook about what made Apple the company it is today – from an insider’s viewpoint. This is a project I started long before Steve Jobs passed away, and one that I hoped to finish and send to him with a personal note. Obviously that’s not possible any longer, but one thing that has come out of the last six months is a telescopic view of the company and a look at the path it’s charting without Steve at the helm.
On May 29th, at the 10th annual All Things Digital Conference in Rancho Palos Verdes, California, Tim Cook gave us a bird’s eye view of how Apple plans to stay the course and continue their role as tech leader of the world. Asked about the competition many times, Cook responded at one point with a statement that completely embodies one of Apple’s Best Practices. He said, “Our North Star is to make the best product.”
I talk about this best practice in my upcoming eBook at great length. How despite being the richest company in the world, the best practice of “Excellence, not Revenue” IS that North Star – and truly has been since Apple’s rebirth when Steve came back to the company. Here’s a brief excerpt from the Best Practices Appendix to the book:
Steve Jobs saw a finish line for his products that went far beyond the bottom line. As a reward for that, he reaped a bottom line that is still gaining market share and momentum. He looked beyond the stockholders and the money and built the best stuff out there by the best teams. He then backed it up with a brand that embraced the consumer from beginning to end. It’s hard to say that his prize was even the products. Most of all it is the products in the hands of an army of grateful consumers who have become brand advocates. Let’s face it there are some great products out there in the world that have not had anything near the global impact of those built by Apple….
Obviously Steve laid out a strong roadmap for his company to follow after he passed away, and that started with leaving the right people in place, but the actual journey will unfold, like all journeys, with many twists and turns – completely unforeseen.
One of the most poignant moments of Tim Cook’s discussion was when he talked about what comes next and not wanting Apple to become a Museum…
“I learned a lot from Steve. It was absolutely the saddest days of my life when he passed away… At some point late last year, somebody kind of shook me and said, it’s time to get on. That sadness was replaced by his intense determination to continue the journey. He also taught me the joy is in the journey and that was a revelation for me… I love museums but I don’t want to live in one.”
While I support Tim in his quest to avoid living in a museum – or in the first or second chapter of Apple’s book, we must admit that his is a sequel we’re all lining up to read – and most definitely cheering for.
Kelli Richards
President and CEO
The All Access Group, LLC
PS: My eBook launches on July 12. If you’d like to be part of the launch campaign and be invited to the VIP launch party and receive the audiobook as a thank you bonus for buying the book, please email me at news@allaccessgroup.com, so I may add you to the short list of VIP launch supporters. Thank you.
Not long ago the LA Times ran an article about an executive training program at Apple called Apple University. This was one of Steve Job’s most poignant legacy projects – literally how he hoped to continue his presence, in the company he founded, long after he left this realm. Apple University is the program where Apple literally educates its executives on how to embrace the oft-referenced “Apple DNA” and think like Steve Jobs himself.
Contrary to what the LA Times might think, however, the idea of educating and inspiring its people to open their minds and access their unique DNA is not a new endeavor at Apple. Far from it, in fact; during my tenure, I was part of the Apple MBA program. Only a handful of Apple employees were privileged to be part of that experience – a fully-accredited MBA program paid for by Apple, run on the Apple campus and offered during work hours. Apple’s commitment to inspiring the best thinking in their leaders has always been remarkable.
Steve spared no expense creating AppleUniversity, tapping Joel Podolny, the former Yale Business School dean, to head up the effort, help Apple to continue to break the sound barrier and create its most difficult achievement yet, surviving the loss of Steve Jobs – a man who has become almost cult-like in his brand and contribution. In the 35 years since it was incorporated, Apple has become much more than a success story. It is the star all other great inventors shoot for. At Apple, we didn’t just write the next chapter, we threw away the book and created something mind blowing and world changing.
In addition to my MBA, like all Apple Alums, I’ve experienced some of the best collaborations in my life on that campus. What makes THAT kind of success and teamwork even possible? A lot of people have tried to answer that question – even Steve Jobs himself. It is what Apple University hopes to discover, define, REfine and replicate in future employees. “The idea is to take what is unique about Apple and create a forum that can impart that DNA to future generations of Apple employees,” shared a former Apple exec who spoke anonymously in order to preserve his relationship with the company. “No other company has a university charged with probing so deeply into the roots of what makes the company so successful.” As Apple Alums we’ve actually LIVED what they hope to replicate…
As an Apple alum, I have to admit that it’s thrilling – one of the most important “inventions” to come out of Apple, in fact. You see, there’s a magic that continues among us Alums, and an uncommon connection that allows us to continue building amazing, powerful collaborations sometimes decades after our tenure at Apple. And it’s something I hope to continue to keep alive and inspire in other alums.
It’s my own legacy project: To help those who share that Apple DNA to reconnect to the incredible talent base that Apple attracted and continue the conversation, the collaboration and the success.
To bring to life in 2012, a powerful, collaborative program designed to create synergy and stratospheric results. As an Apple Alum, I know that the sky is literally the limit!
All the best,
Kelli Richards
President and CEO
The All Access Group, LLC
There’s this thing in life that most of us have experienced. It’s a sort of metaphysical passing of one’s self. Those moments when you pass a place you know and can almost see your younger self (or maybe your older self), standing right there in a different time. For me, Cupertino has always held those doorways and windows. Like most of the kids who grew up in Cupertino, I used to make extra money picking apricots in the orchards.
Obviously, fruit has remained a big theme for Cupertino. Of course, I’m speaking tongue in cheek – as most of the world knows, Steve Jobs built Apple’s headquarters here (it’s his hometown too; one of many things we share in common). So, once lush with orchards and wineries, Cupertino is now one of the geek capitals of the world. I say that with pride and humor, because I am definitely one of them, standing on the thin line between artistry and technology. In fact, I worked at Apple for many years, and I’m proud to say that I launched the focus on music and led strategic Music and Entertainment initiatives during my 10 years there.
So I am one of the truly lucky ones, with strong roots both in the Cupertino of old – and the Cupertino of now. The roots of now, the Apple tree, are firmly incontrovertibly implanted in Steve Jobs. As stock prices have shown, Jobs is absolutely the trunk of Apple and inseparable from where investors put the worth of the company.
And here’s the real crux of what I want to say in this piece: Seeing Steve Jobs battle through the fight of his life to restore Apple to greatness – a graceful, courageous and obviously successful battle – doesn’t hold a candle to seeing him fight for his life now. He’s obviously ill. But what he’s creating, despite (or because of) that illness is mind blowing. Naysayers can address the iCloud any way they want, but what we all know is that it’s pretty damned likely to be successful. Apple is ending the war on clouds and lockers and legitimizing what the consumer wants, whether the music industry agrees or not.
It is the new digital age, and like it or not we’re not going to stop access. We’re not even going to control access. Steve Jobs has literally put all his apples into one basket in agreement. Why does it matter? It matters because, like Bob Lefsetz said recently, Apple is EASY. The huge base of consumers out there trust that if they get an iPad or iPod or iTunes … whatever, it will work. Apple has not only galvanized a brand, but it has built a huge, vocal community of brand advocates. No amount of advertising money could have busted the iPad out of the gate the way the users themselves did.
The second part of a brand is always fulfilling the promise you set forth (this is straight from branding queen Libby Gill’s rulebook). And, quite simply, Apple delivers on their promise day in and day out. They listen to their constituency and they build a better mousetrap, make better stuff, and address issues like the cloud – maybe a little later than the creative disruptors, but without a doubt, they’re putting their weight (and their money) where their mouth is.
Which brings me to the issue of legacy: Apple is a big deal – not just to the world, that’s obvious – but here, in Cupertino (my hometown). Legacy is a lot like a brand, in its truest form, it delivers on a promise made. The new Steve Jobs’ Cupertino Apple Campus Mothership is absolutely part of that promise. One day after the WWDC conference, Jobs put forth his new campus proposal to the Cupertino City Counsel, ripe with more than apples. Steve Jobs has designated acres and acres of his campus for apricot orchards – honoring the tradition of the Valley; that’s roots. And it’s deeper than I can convey.
I could go on and on about Apple’s commitment to its future and to the ever growing employee base (I was part of that once, and I retain a strong, golden thread to those people and the work they do), but the commitment from Steve Jobs is bigger than even that. I think I should come clean here and say that obviously I admire Steve Jobs. I don’t agree with him all the time, obviously – or with Apple for that matter. But I’ve seen him renovate more than a company or a product line. I’ve seen him refresh the people around him. I’ve watched him galvanize thousands of employees to get laser focused on success and build something meaningful. I’ve witnessed the grace, elegance, and simplicity with which the products have sparked a revolutionary embrace among consumers. I’ve watched his address at Stanford’s graduation a dozen times and brought that message into my own life – which brings me back to that metaphysical doorway I mentioned earlier. To that glimpse of one’s self coming and going.
You see, we’re all creating a legacy all the time. We are ALL in the process of going, like it or not.
A brand, well that’s for now. But a legacy… what we build that will outlast us, that’s huge. There are 3,700 trees in what will be the new Apple campus as of today. According to initial specs, Apple hopes to have 6,000 trees when the mothership is built. In fact, Steve Jobs hired experts from Stanford to consult on indigenous trees to make this come to “fruition” (sorry, I couldn’t resist). To me, no matter what my life has become – working with industry leaders and entrepreneurs, innovators and influencers, celebrities and musicians, I often look through one of those doorways and see myself picking fuzzy apricots from the tress here in Cupertino. I remember where I come from and, like Steve Jobs, that my legacy has to be bigger than my brand.
And just my humble opinion, whatever those trees are, whatever fruit they bear, in my book they’re all Apple trees.
Kelli Richards
CEO of The All Access Group
One of my highlights for 2011 was a thousand-mile-high ride on a Zeppelin. Yes, one of those huge dirigibles that float over concerts and sporting events. Riding in a Zeppelin is a rare opportunity – in fact, there are only two airships in circulation for passengers – one in Germany and one in Silicon Valley. Rumor has it that the reason there was a free seat for me was because Mark Zuckerberg’s sister backed out at the last moment. I literally had only moments to make the decision and clear my calendar (no easy feat).
You can walk around the cabin of an airship, open the windows and actually stick your head outside! A true perspective changer for all of us, believe me. The thousand mile view of the world below can truly open up your vision, and as we passed over Stanford University, I began to think about Steve’s commencement speech and his advice, to stay hungry and stay foolish. A lifetime ago, I was part of the Apple MBA program. Only a handful of Apple employees were privileged to be part of that experience – a fully-accredited MBA program paid for by Apple, run on the Apple campus and offered during work hours. Apple’s commitment to inspiring the best thinking in their leaders was remarkable.
I am never far from Apple, even though my work there – which helped launch Apple’s entry into music – was two decades ago. In addition to my MBA, like all Apple Alums, I’ve experienced some of the best collaborations in my life on that campus. Something powerful entrepreneurs and executives try to bring to the table every day – but often fall short. It’s what makes Apple Alums continue to seek one another out. We’ve lived the results of stellar commitment, amazing collaboration and such out-of-the-box thinking that we literally changed the world. That is enough to shift anyone’s perspective, even long after moving on to new adventures and successes. And like the airship, it created a lifelong, thousand-mile perspective.
On December 8th I hosted a breakfast attended exclusively by a small, core group of Apple Alumni. This was an amazing experience, and leads me to the planning stages of my latest coaching program, focused on Apple Alums and what we want to create next in the world and in our lives.
As we are all painfully aware, there’s no other (active) forum like this out there, which enables Apple Alum to interact in a focused, empowering way, to share connections and ideas, and to support one another in achieving powerful goals in work and life. The Apple Alum Coaching Program will engage alums in an alliance of confidential trust and synergy to solve current business challenges as well as take advantage of opportunities for growth with colleagues who share a common DNA. The connection to the Apple community is still key for many, and this program is the first of its kind to offer a forum of networking and synergistic alliances among Apple Alum who are characteristically “A-players”.
Here are just a few of the many Results and Benefits you can expect when this program is launched:
*Clarify purpose, goals, direction and legacyin your work and life.
*Gain powerful and empowering insights and feedback from kindred, like-minded peers that can propel you forward.
*Create a life of more meaning and authenticity that’s in alignment with who you really are and what you want to do in the world at this stage.
*Address whatever obstacles are holding you back from achieving goals.
*Learn to jettison things in your work or life that may no longer serve you.
*Leverage best practices, tools, and resources to your own advantage.
*Develop (or renew) powerful connections in networking who you can team up with to create even more success during this next phase of your life.
I’m not 100% sure what the platform for delivering this program will be – whether it will be a high-end weekend retreat, a series of networking events, or perhaps a virtual platform, but I do know that it is sorely needed, and as an alum AND a coach, I’m excited about creating the space for it.
Kelli Richards
CEO
The All Access Group, LLC
It will come as no surprise to anyone that Apple’s stock will rise the moment Steve Jobs takes the stage later today. By any estimate, Apple is worth billions – with or without Steve Jobs – but like it or not, Apple is not a democracy. It is an autocracy. It is a company carrying out the vision and changing the world, all according to the dictates of its leader, Steve Jobs.
I know something about this personally, albeit from a distance. I worked for Apple for over ten years. And yes, my claim to fame is that I worked in music. In fact, I launched the focus on music that led the Music and Entertainment initiatives during my 10 year tenure there. The tragedy of that story, for me, is that it was during what I call the “dark days” at Apple, when Jobs was not sitting on the throne, lobbing ideas faster than the technology could keep up with him. It was when the helm was run (and run into the ground) by others, with the phrase, “Et tu Brute,” hanging in the air.
I can remember saying to anyone who would listen that the only hope for us was somehow if Steve Jobs came back to Apple. Nobody believed he would, of course. He was running not one, but two companies by that time. Surprising everyone, however, he did come back. Sadly, one of his first moves was to trim off as much as he could; to focus on the fundamentals in order to turn the company around, and my department was part of those cuts. But turn it around he did. Even though it meant a big career shift for me, I’d have to say that almost every single project Steve Jobs created, once back at Apple, was the right thing at the right time. Quite simply, he has a passion and keen sense for what the consumer wants. In my opinion as an insider AND an outsider, it never would have worked without him.
Here’s the coin flip on that one. He’s built a Martha Stewart or Oprah type of empire, one that may not work without him on the throne. Let’s look at the biggest example to date. The iPad. When the iPad came out, Steve Jobs literally, single handedly changed a lot more than how people used computers or exchanged information. He literally changed the economic structure of the publishing industry overnight, by his own design, just as he had previously done with music, film and TV – and nobody got a vote. The technology is in place …and the consumer will now drive what comes next. Publishing companies will either get on the bandwagon, or run the risk of being left behind. It’s just that simple.
And with all of the controversy around clouds and lockers, especially in the music industry, Jobs has again stepped into the ring with a technology that consumers will trust. Yes, some would say that he’s behind the curve – that lockers and clouds are already available, but it is the trusted brand of Apple that will bring clouds out of the status of rebel and into the accepted mainstream. With Steve Jobs carving out legitimacy for a niche in the digital industry that is long overdue, perhaps music will finally stop bleeding revenue. And Apple? Well, as any good cloud knows, the sky’s the limit.
Kelli Richards, CEO of All Access Group
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