Tag: All Access Group

Press Release: Kelli Richards, Expert in Music, Technology and Digital Distribution to Speak at Capital Club

Kelli Richards, Expert in Music, Technology and Digital Distribution to Speak at Capital Club

Cupertino, CA  Kelli Richards, a thought leader in digital music and entertainment, and one of only a few select members of The Futures Agency and Alan Weiss’ Master Mentor Program and Thought Leadership Summit, has been invited to be an esteemed guest and presenter at the Silicon Valley Capital Club.

Located in beautifulSan Jose,California, the Silicon Valley Capital Club is a private business, social and dining club that is truly without rival inSilicon Valley and the surrounding Bay Area. With its spectacular 360-degree views from the pinnacle of theKnightRidderBuilding in the heart of downtownSan Jose, the Silicon Valley Club offers the perfect ambience and well-equipped facilities for both business and social gather.  The Women’s Luncheon Series at the Capital Club highlights women speakers from a variety of backgrounds and industries.  It also provides the opportunity for top business leaders to build strong relationships and develop a network of connections.

Kelli Richards is a true trailblazer in the digital music, entertainment and technology worlds with more than twenty years of senior-level leadership experience.  With a unique talent for connecting innovators in technology with creative leaders in entertainment, Richards is a highly sought-after consultant, mentor, speaker, producer, coach and author, As the CEO of The All Access Group, Richards and her team facilitate powerful strategic business opportunities in digital distribution between technology companies, established artists and celebrities, film studios, record labels, and consumer brand companies to foster new revenue streams and deliver compelling consumer experiences.

Prior to founding The All Access Group, Kelli served in senior roles at Fortune 100 entertainment and technology companies, including Apple Inc., where she launched Apple’s earliest focus on music and drove all music initiatives during her 10 years with the market leader. She also served in senior-level leadership capacities at EMI Music as an A&R exec, and at Silicon Graphics (SGI) where she helped launch Silicon Studio, the company’s entertainment division. She developed PatroNet, the first Internet-based artist subscription service with rocker partner Todd Rundgren in the mid-90s – and helped to launch the entire digital music revolution.

A frequent speaker and panel moderator at digital music and entertainment industry conferences globally, Kelli has also been an acclaimed talent producer of a wide range of award shows, epic concerts, and celebrity fundraiser events for over 25 years.  She co-produced a celebrity fundraiser event to support the UN’s “Adopt-A-Minefield” initiative featuring Paul McCartney, Brian Wilson, Stephen Stills and hosted by Jay Leno. Additionally, she was a 20-year talent producer behind the BAMMIES, and remains a long-time talent executive and co-producer of the annual Pollstar Concert Industry Awards.

Kelli Richards has co-authored two books, including the critically acclaimed “The Art of Digital Music:  56 Artists, Visionaries & Insiders Reveal Their Creative Secrets.”  Her newest eBook, “Taking the Crowd to the Cloud – Social Media for the Music Industry,” reached #1 on Amazon in several categories. A true renaissance woman, Kelli is also a Certified Integrative Life Coach trained under best-selling authors and coaches Debbie Ford and Alan Cohen.  She lives inCupertino,CA in the heart of theSilicon Valley.

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Kelli Richards, CEO
www.AllAccessgroup.com
Email:  Kelli@AllAccessGroup.com

 

 

Whitney Houston – Connecting the Dots to a Legacy

There’s no doubt that musicians face huge challenges to remain centered and whole, in an industry that seems to rip pieces away from their very soul at times.  From the fans to the machine – to the very process of creating their work – the vulnerability is sometimes painfully obvious.  The very thing that draws us to amazing talent like Whitney Houston, the courageous vulnerability, is what often becomes their undoing.

The ultimate question becomes: What do artists need to create to keep themselves safe from becoming undone?  Because stories like Whitney Houston’s are not uncommon.  Stars rise and fall with the fickle tastes of fans, and when an artist is as meteoric as Whitney, the fall to the ground is far and long.  Her difficulties were not only exploited in the media, they were – to some degree – exploited by Whitney herself, choosing a reality show as a vehicle for her brand.  Under the best of circumstances, that road is twisted – just ask the long list of reality stars held up to public scrutiny (and editing and distribution).

Whitney Houston made courageous leaps long before Being Bobby Brown, battling for sobriety and most recently reinvigorating her career and her brand.  She took the brave leap from music to film.  “The Bodyguard,” with Kevin Costner is what leaps to everyone’s minds when we talk about her film presence, but for me, it’s her more subtle performance in “Waiting to Exhale” that always got my attention, because it was far from her own journey.

Seeing Whitney play an icon, even as beautifully as she did so in The Bodyguard, was not a stretch.  It was believable because she was believable – always authentic in her music, to see that embodied in the film was wonderful, but not a surprise.

But in Waiting to Exhale, amidst a great ensemble of veteran actresses like Angela Bassett, well that’s where we saw her acting chops come out.  The softness she delivers her parting line to an outdated lover, the laughter she joined, but did not dominate – every piece of that film showed a side of Whitney – a collaborative side – that we seldom saw as a superstar.  From every high note, performance to performance, she was what we demanded she be – an icon.

I think we all agree that Whitney Houston was far more than that. She courageously took on great, collaborative projects, most recently in the remake of “Sparkle.” I’ve had the great honor to be friends with Oscar Winner Irene Cara – the actress who crossed that same barrier and brought Sparkle to life the first time.  I know from years and years as a coach, working with top artists that celebrities crossing media barriers from film to music to producer and back again is a difficult and amazing journey.  They risk failure in a far more public way than mere mortals.  But it’s the courage and the vulnerability to take those risks that keeps artists alive – in every definition of the word.

I think, now, in the end, like Michael Jackson and Amy Winehouse, our job now is to let Whitney Houston rest. The drugs – the chaos – the heartache – it’s all over. Like a great painter, only her artistry lives on.  We have to remember that  she was, of course, a real person – someone’s daughter …someone’s mother.  She belonged to them.  But if you connect the dots to the music…and the rest of her work, the legacy belongs to all of us.

Kelli Richards
President and CEO
The All Access Group, LLC

This week In the Hot Seat with Larry LeBlanc: Kelli Richards, CEO and president, The All Access Group.

Kelli Richards has more experience in dealing with the convergence of music, entertainment, and technology than almost anyone you can name.

She’s had over two decades of experience championing these worlds, in fact.

Today, as president and CEO of The All Access Group based in Cupertino, California in the heart of Silicon Valley and host of All Access Radio, Richards strives to create alliances between large content and technology companies, major artists, and consumer brands.

Richards guides her clients through the maze of leading-edge technologies and connections in order to get their products to more people. According to this savvy, fast-talking entrepreneur, her focus is on “strategic rainmaking, and creating opportunities between innovative technologies for digital distribution, and branded entertainment content.”

For established music artists and celebrities, Richards engages direct-to-fan distribution channels to try to create new revenue streams that leverage their brand and extend their reach to more fans and broader markets.

Richards is widely-celebrated within both technology and music worlds for having launched digital music at Apple Inc. As director of music and entertainment markets from 1987 to 1997, she spearheaded all of the company’s digital music initiatives. She was a key part of a very small team which launched Apple’s earliest music initiatives that led eventually to the company launch of the media player computer program iTunes in 2001 after her departure.

In the mid-90s, Richards co-developed PatroNet, the first Internet-based artist subscription service with her Waking Dreams’ partner, producer/musician Todd Rundgren.

A former A&R executive at EMI Records, Richards has co-authored several books, including “Taking the Crowd to the Cloud – Social Media for the Music Industry” as well as the book/DVD, “The Art of Digital Music,” a compilation of interviews with 56 artists, producers, programmers, record label executives and music industry figures, including Glen Ballard, Chuck D, Thomas Dolby, Herbie Hancock, Jimmy Jam, Alan Parsons, Phil Ramone, Todd Rundgren and Don Was.

What do you do at The All Access Group?

Before this I had run music at Apple for a decade before iTunes. That’s what got me engaged more actively on the tech side (of the music industry). When I left Apple (in late 1997) I basically took my job to the outside. I took the job that I was doing at Apple, which was being the person in charge of all of the music initiatives and the tech convergence, and I started working with disruptive technologies and working with tech companies and major artists, my two favorite groups of people. Bringing them together to create new opportunities.

If I am working with a major artist, I am leveraging all of my tech and brand relationships to help them with a digital strategy. If I am working with a start up tech company, I am bringing them relationships with big artists, and brand or tech companies; whoever they need (from) my network to accelerate their success. I am basically a rainmaker, but a very strategic one.

What artists have you worked with?

I have worked with about 300 artists over the past 14 years. I don’t like to namedrop with the artists that I work with or I have worked with. I do work with artists sometimes in a coaching capacity; and, sometimes in a strategy capacity. But more what I do is bring them into my work with tech companies. So I am reaching out to that network of artists that I am in touch with and cherry-picking which ones would resonate and make sense for new technology distribution models to bring them revenue.

What digital strategy would you suggest for an upcoming band with a great record and a regional buzz?

Unfortunately, I don’t work with indie artists. I only work with established artists that have a brand, and a following. I probably wouldn’t be able to help them. That’s a short conversation.

Why do you only work with major artists? In order to work on a larger canvas?

Yes. Because I deal on a bigger canvas. I want to be able to make things happen. I can do better for artists and expand their audiences because of their brand and their following than I can for a rising or an unknown artist. There are people who specialize in working with indie artists, I just don’t happen to be one of them.

It’s not that I don’t support indie artists; I think that’s the lifeblood of the business going forward. You have to have new artists, but I just don’t find that I can do as much for them as I can with the bigger artists.

You have also worked with numerous big companies.

Sony, Cisco, Motorola, Apple. Big companies all the way down to start-ups that you have never heard of. Some of which blew away in the wind in the 2009/2010 era, and some of which are still standing–and new ones all of time. That’s the power of being (based) in Silicon Valley, and I am very entrepreneurial.

There’s still a disconnect between the music and tech worlds, is there not?

Frankly, that’s why I have had a career over the past 14 years. That’s what I do. I help be a human bridge between those worlds, and I bring opportunity to both sides based on an understanding of how each works and the relationships that have been built.

Meanwhile, technology is changing so rapidly.

That’s why I have been leaning more in that direction for quite a long time now. We drive what is coming next, and we create new models and new revenue streams for artists, and that’s exciting to me. That fulfills the vision that I had from a very young age.

Are people in the technology sector becoming more music savvy?

Not really but, again, there’s opportunity for me and others who do get (understand) that space. What’s happening is more and more people are getting let go from labels and from the digital side as well. Those people are becoming peers and are consulting to the tech world. You see more of that happening all of the time. But, for the longest time, I was The Lone Ranger. There was me and, maybe, Ted Cohen and a couple of other colleagues. We were the only ones beating the drum (about music) on the digital side out there in the wilderness because nobody knew what we were talking about–trying to bring convergence between these two spaces.

I wouldn’t say that the labels were in denial about technology but…

I would. I would say that. And why wouldn’t that be? There was a (business) model that worked for over five decades where they were empowered and they had all of the profits. Why wouldn’t they want to keep that?

Gracenote’s Ty Roberts recently told me that the people running the record business now are his peers and that they know the technology world better.

I would have to agree with that. But do we have to wait for that first generation to retire before we see a seat change? Probably.

So many managers have beefed up their companies with technology experts while labels still seem to be lagging behind. At some labels, it just seems like there are a couple of tech whiz kids in the basement with no real power.

No kidding. We were just at one of the big labels, and it’s true. There were these 12 people huddled around this small conference table in the corner. But I am optimistic that the bright managers and the bright label executives are pushing tech, digital and social media as tools that are going to make a big difference in their approach to artists.

A decade ago, managers would ask their label what the marketing plan was for a project. Today, the savvy managers devise an overall marketing and digital strategy, and ask, “Where do you think you can fit in?”

Absolutely. That would be the right question. That’s what they do. Managers should be saying, “This is what our game plan is. This is what we are thinking. What are you aware of that we might be overlooking? What do you know about what we aren’t doing? That we should be harnessing. Either a technology or a company that has a platform we should be rolling into given what our goals are. Or what can you see that we are not even thinking about that makes sense to expand our audience to make more money for our artists?”

How many managers are truly qualified to deal with the changing world of technology? They really need outside help in most cases.

Let me tell you, I work as an extension to the artist team. They still have a manager. They have a booking agent. They have publicists. When I work with a big artist on strategy, I focus on their digital strategy, and what relationships they should align with. I work in tandem with the manager. I’m not trying to take the manager’s job, but to buffer what social media strategies they would use. Should they be engaging Topspin (Topspin Media)? Should they be doing online streaming concerts to promote a big tour? (Overseeing) all of these strategy components involving technology, digital and social media is almost its own role as you say.

A manager already has a lot on their plate.

Often, they will have a digital person on the team, if it’s a big enough management company.

You meet with majors’ managers. Are they not a lot savvier now about these technology issues as well?

You better believe it. Artist managers, in general, the best ones have become much more tech savvy. I just had a meeting with Jordan Berliant (partner) at The Collective. Jordan is extremely bright. He’s also one of these guys who’s been tech savvy from his early days. This guy is completely versed. You sit down with him, and you go through what you are working on with a couple of different startups and the guy is right there. Yes, he has a head of digital that works inside The Collective, but Jordan himself is extremely savvy about the power of these tools, and what they can do for his artists knowing which ones to engage. That is an example of a management firm really taking to heart the importance of digital. It’s not going away. It’s becoming a bigger part of the pie.

The smartest one of all was certainly Terry McBride for many years. I put Terry right at the top of the list with the Nettwerk Group. Terry had his vision of collapsed copyright and how to harness strategies to engage through all of these different digital and social tools in a very authentic way for his artists.

Still, the internet world has increasingly become much more complex.

Yes, yes. There are 180 social media platforms. How would you know which ones to even leverage for your artist if you weren’t in the middle of that world? You have to be in it. You have to be in the digital social world yourself to be able to guide an artist. It is a rare person who understands the artist; how they think and work and also understand the technology. But there are several people out there who do that. Myself included, but also Ty Roberts (chief technology officer, Gracenote) is another one and Ian Rogers (CEO, Topspin Media) is another one. There are so many of us out there trying to make sense of this for the artist. We are very artist-oriented.

Distribution has been made easier by the internet, but the one thing the labels still do better than anyone is providing a marketing sizzle.

Marketing, yes. You hit the word Larry. That’s what they do best. Marketing. That is what they do. That is what they are becoming — marketing firms.

Labels can still bring to the table their marketing expertise, which can be significant.

Yeah, I’m with you, Larry. I’m with you. There is still a role (for labels). I don’t want to be a label basher. (For) all of the different start-ups I work with, and with the models that I get excited about, I still have to go back to the labels, and bring them on board on some of these things. The meeting I took at the major recently, I could have gone artist by artist myself because I have relationships with the managers; but it would take me forever. I wanted some scale and speed. That is why I went to the label. But most people don’t have those artists and manager relationships, and they have to work with the label.

For a mid-level artist working globally, there are endless options, including releasing music through indies or through a major in some territories.

Oh yeah, there are so many options. That’s why an artist needs a manager to quarterback the strategy. That’s why they need a manager because the manager is more powerful than ever now. More so than when there was the full retinue at the label and everything else. The manager quarterbacks the strategy.

Today with the internet an artist can do a release themselves worldwide.

Of course. Or do a phase (of a release).

An artist can also still work with a major in certain territories.

As long as they have a reversion clause (in their contract), and get their masters back. That’s the important point. Keep your masters. Do one-offs.

With the internet being so global, how do you harness it directly to make an impact?

That’s the power of these social media tools is to let your fans be part of the process. It’s not linear anymore. It’s interactive. Let fans help promote you and watch what happens. For example, I’m working with Fankix where a band can do a concert online, and reach all corners of the globe with one concert in real time and have a time zone centric live Q&A after the show with the band and the fan base. They can do this all online. And they can have their fans engage with each other. The reason this is so powerful is that the fans get to meet each other globally. When did that ever happen?

Some artists use fan-funded tools like Kickstarter, Slice the Piece, and Pledge Music to pay for their albums, while others may leverage TopSpin to create unique bundles of goods that allow them to go direct-to-fan.

All of that. All virtual tip jars enabling bands to be underwritten by their fans much like what Todd (Rundgren) and I came up with PatroNet 17 years ago. Ian (Ian Rogers at Topspin Media) has just launched Sharealytics which is all about the data aspect of the power that we have with social media tools. Understanding where your fans are. What are they doing? Where do they live? What have they bought from you? What are they saying about you? Who are your biggest fans? This is powerful stuff.

The industry is moving from collecting data to finding out more what the data really means.

Yes. Wouldn’t you like to know where the majority of your fans work so you could route your touring appropriately? Which (fans), in particular, so you could do a shout out at concerts and encourage more people to become evangelists and street teams for you? Wouldn’t you like to know that? I think that an artist would like to know who bought how many T-shirts, and CDs from all parts of the world. How much money did they make?

Mobile phones becoming the indispensable voice/social networking-and-music companion has brought about the need for a deeper body of consumer and fan knowledge.

Absolutely. Smart phones, tablets, and apps.

Today, we carry around a traveling entertainment centre.

You’ve got it. The power of those platforms is that people aren’t tethered to their laptops or any other device in one place. They are carrying the artist with them everywhere they go. They are sharing the artist’s music with their friends, and with other fans on the fly. That’s the power of those tools. Now the artists are thinking, “Do I need an app?” Sting just spent close to $1 million on an app.

[Sting 25, released in Nov. 2011, celebrates the last 25 years of Sting’s career, as both a musician and a humanitarian and activist. Costs of the nearly $1 million app were apparently primarily covered by its two primary sponsors: American Express and Chevrolet.]

Not every artist needs an app, and an artist probably doesn’t need to spend $1 million on it. This is another example of artists shouldn’t do something for the sake of doing it because they are a lemming. They figure out with their team, what does it make sense for them to do, and in what context will they do it. “What would I do here that I could only do through this medium? How is this going to help me?”

Marketing has become a 365 day thing for artists.

That’s right. That’s a very important point. What a manager has to be thinking about is not just their marketing cycle around the band’s CD drop, and their tour. They have to be thinking about year-round engagement with the fans. What are they going to be doing for the artist and the fans year-round? You do have spikes around those CDs and touring and you can then really engage those fans in a much more authentic way as your street teams.

On the indie side, you want to look at collaborating (with others) and building a much bigger platform in a shared way so you can get more awareness.

I find Facebook helpful in building business relationships.

I find it even more impactful in my world as a tool to engage opportunities between big artists and brands based on their fans–on both sides–having social graph profiles. Fankix does just that. It pulls all that together. Because you have access to those fans’ social graph profiles, you know a lot about them, and too few people are harnessing that to their advantage. And I don’t mean poaching in a negative way. I mean leveraging them (the social graph profiles) in a positive way.

How do you do that? By going through fan profiles on the artist’s and sponsor’s Facebook pages?

Correct. You basically know who the fans are for that artist because they are connected to the artist. The artist promotes to them and encourages, in this case it’s Fankix that I am working on. If there’s an online concert happening, it’s in the band’s best interest to promote it to their fans. The fans come to the online concert, and they bring their friends with their Facebook social graph profiles.

Meanwhile, the brands that are involved bring their fans. Someone like Heineken has about half-a-million fans on Facebook. They bring their fans to the concert. Now the band that is participating gets the benefit of the half million Heineken fans. This is how you grow the system. This is how you monetize a broader audience for an artist and a deeper audience engagement for a brand. That’s where Facebook becomes an actual tool. Not just something to have a profile on.

With some exceptions, the major labels aren’t yet delivering on all of the different things available. Why wouldn’t labels liaise closer with automobile manufacturers 5, 10 or even 15 years ago?

Now you are singing my song. The problem with that particular example is that the artist railed against the concept of selling or whoring out their fans. They didn’t want to sell their fans to the car companies. Many still do rail out against that. They don’t want to impose on their fans. That was the stance for many years. But, Larry, that’s what changing. It’s changing if it’s done right because the brands can be integrated into the social experience in a way that is not intrusive or offensive to the fan and brings the revenue to the artist. Some of the brands have started their own record labels now.

Where does your interest in the technology side of music come from?

I was one of those weird people that I knew what I was going to do for a living at the age of eight. I don’t know if it’s because I grew up in Silicon Valley. I’m a Cupertino native just like Steve Jobs. We grew up there; and it (technology) was kind of in the soil. Tech has always been a part of my world. I could see at a very young age where things were headed with the music and tech convergence. I could see what we were doing in technology in Silicon Valley and how that was going to have an impact on artists. I always knew that I wanted to work in the music industry ever since I saw (producer) George Martin when I was eight years old behind the Beatles on TV. I told my folks, “I don’t know what that man is doing but that’s what I want to do.” And I trained to be a record producer.

[Cupertino is one of the numerous cities claiming to be the heart of Silicon Valley, as many semi-conductor, and computer companies were founded there, and in the surrounding areas. The worldwide headquarters for Apple Inc. is located there. Among the companies also headquartered in Cupertino are: Trend Micro, Cloud.com, Lab126, Packeteer, Chordiant, and Seagate Technology. Over 60 high-tech companies have offices there, including IBM, Olivetti, and Oracle Corporation.]

Instead, you got an MBA at San Jose State University.

Yeah, I was the wrong gender (to be a producer then). But I got lucky, and I got hired by Neil Portnow (VP of A&R, EMI America Records) to be a junior A&R executive at EMI. That’s what led me in that direction. It was at the time that EMI America and Manhattan merged. It was late ‘80s. Joe Smith was running Capitol at the time. Jim Mazza was in charge (as president) of EMI America. Neil was in charge of A&R. It was in that era. It was a very turbulent era for the company. EMI had a funny roster at the time with Sheena Easton, John Waite, Thomas Dolby, and David Bowie.

I was at EMI for a good two years, and I worked with a number of artists, but I got tapped to go up to Apple to start their music focus. A colleague of mine was at Apple and he told me, “There’s rumbling around here that they want to start music as focus.”

You were at Apple Inc. for a decade. You lasted a long time.

Yes, I did.

What were you hired to do?

I was in the earliest group launching music. There was an interface that turned the Mac into a musical instrument that enabled musicians to have a home recording studio with Mac and ProTools. My claim to fame at Apple, unfortunately, was not iTunes. It was making sure that every musician and every filmmaker were passionate about using the Macintosh in their work, on the road, and in the studio.

That’s my claim to fame.

How much was music held in…

I was the lone voice. To be fair, I had other colleagues to work with in and out of that 10 year period. People like Dave Pakman, who later ran eMusic (and now is a partner at Venrock in New York). Kevin Saul had been the lawyer for me there. (As associate general counsel at Apple, Inc.), he remains the lawyer for the iTunes music stuff to this day. Some people have stuck around. Some people have gone in and out (of the company). In many ways, I never really left. I am still only a mile from the (Apple) campus. It’s my hometown.

You obviously worked with Apple’s co-founder Steve Jobs.

Steve and I had many conversations. In fact, I kept the pilot light lit for him (when he left). I knew that he would come back to run the company in its darkest days. Everybody around me was saying, “You are absolutely crazy. This man is running two other companies. He’s never coming back.” Meanwhile, there I was like Don Quixote fighting windmills; trying to make sure that people (at Apple) would understand that music was the killer app for the company. There I was running around the hallways saying, “Music is the killer app.” Nobody wanted to hear it.

So I was keeping the pilot light going, and Steve was able to come back and enable the vision I and some of my colleagues had to make music key and to change the industry. I would have loved to have been part of if I had had the power when I was there. But I was not empowered because the CEO, the people at the top (before Jobs returned) didn’t see music as driving everything.

[In a May 24th 1985 board meeting, Apple’s board of directors sided with CEO John Sculley in a dispute with co-founder Steve Jobs, and removed Jobs from his managerial duties as head of the Macintosh division. Jobs resigned from Apple five months later, and founded NeXT Inc. the same year. In 1986, Jobs bought The Graphics Group (later renamed Pixar) from Lucasfilm’s computer graphics division for the price of $10 million. In 1996, Apple bought NeXT for $429 million, bringing Jobs back to the company he co-founded. Jobs became CEO again in 1997.]

It was really tough to know that is where it (music and technology) was headed. It was like when Todd (Rundgren) and I knew where artist 360 was headed and we had to wait a decade for our vision to come to life. It happened to me several times in my career.

Between 1978 and 2006 there were a number of legal disputes between Apple Computer and Apple Corps owned by The Beatles.

Yes, the problem was we got ourselves into a few lawsuits with Apple Records. I had to then hold the line with a three page edict (of limitations) when we lost the first two go-arounds so we couldn’t cross the line as to what Apple could do in music. When Steve came back, of course, and won the third lawsuit (in 2006), everything changed.

What sort of limitations had there been?

I can’t divulge, even to today, what the terms were, but I had to toe the line with three pages of things that we could not cross the line. That was under Neil Aspinall’s rule. Neil (manager of Apple Corps) and I became colleagues as well before his death (in 2008). He was a great guy. But it was just the way it was. It was business. It wasn’t personal.

What did you learn working with Todd Rundgren for four years?

Well, Todd and I were two people that shared the same vision. We absolutely could see where things were headed. We were both music tech geeks. Put Ty (Roberts) in there too. Because that’s when I first hooked up with Ty. We all shared the same vision to where things were headed. Todd and I were very complementary. I was very business-oriented, and very tech-oriented. This is an artist. Todd is very artistic in his approach to everything he does. I think that it was a good partnership. I think that we were very complementary and God, to work with a genius. To have been able to work with Steve Jobs, and Todd Rundgren, these are two of the smartest people that anybody could be able to work with. They are brilliant. They are geniuses.

I remember you organizing Music Biz 2005, a futuristic conference in 1999.

That was my conference. I produced that.

One of the first technology and music conferences?

Well no. I am a pioneer in digital music from day one. But that was in the mid-90s and there were other conferences. There were Plug.In by Jupiter and Web Noise. There were many of these conferences; maybe about a half-dozen, and there were many people that were there in those days that are still very active now.

[Music Biz 2005 (MB-5) took place Oct. 15-17, 1999 at the Ex’pression Center for New Media in Emeryville, California. The event was organized by a group of Bay Area industry veterans: producer David Schwartz; co-producer Kelli Richards; operations manager Keith Hatschek; executive producers Leslie Ann Jones, Steve Savage, Gary Platt, and Peter Laanen; and associate producers Andrew Keen and Craig Deonik.]

Still Music Biz 2005 was the first conference to offer industry leaders the opportunity to dive into the latest recording, music creation, and internet technologies. Most conferences then were technology driven.

Actually, they were run by research companies for the most part or by journalists. You’re right. We designed that conference very deliberately. We pulled together people out of the artist world, and the technology world. And I think that we were one of the earliest to do that.

The conference was timely being in 1999; in the midst of Napster and a recording industry not knowing how to react to the internet, and music downloading. It was an era of uncertainty.

Yes it was, however, a lot of us in the room had a very clear road map–a blueprint–where things were headed. We could see it as clear as day. And it took a decade for a lot of people to even get close to what we were talking about. It all came true. Everything that we said.

For example, Todd and I came up with the company Waking Dreams, and a venture that turned into the earliest form of an artist 360 (deal). The venture was called PatroNet. The goal was to have established artists break free, and go direct to their fans based on the fact that they were the brand, and they had a powerful following in their fan base. And their fans would underwrite them. They wouldn’t need a label anymore, and they would have multiple revenue streams. This, of course, has all come about; but, at the time, it was heresy. This was in 1995. First of all nobody understood what the hell we were talking about and even if they did understand it they were terrified. What if we were right? We were right but we were way too early.

An almost plantation mentality existed back then between artists and their labels.

Oh, you used that word very deliberately. That’s what happened with Prince. Don’t you recall when he changed his name into the symbol? That is why he did that. His whole stance was, “This is a plantation mentality. I am a black artist. I’m being screwed just like my predecessors were. I’m going to re-record my masters and stick it to the man,” and that is exactly what he did.

Artists were absolutely tied to the labels.

It was a linear, one-way system. It was the only way you could have a career, period. That was it. One way linear; one-dimensional. An artist either signed to a label or they didn’t. They gave the label all of their rights or they would just forget about having a career. Of course, that is what we were so up in arms about, Todd and I, in the mid-90s, along with many others.

The power of the labels was then that they controlled distribution.

They did and when the internet came about many of us could see that that was the crack in the ice that was going to change everything.

Why did you believe that? The internet was such a narrow pipe in its earliest form.

Yeah, yeah but we could see where it was headed. We could see that broadband was going to come. We could see that everybody was going to be using this. We didn’t really foresee social media at the time; but we did foresee direct to fan and we were evangelizing–even at that 1999 conference–the importance of artists starting to engage directly with their fans with whatever tools that were available in technology and that more would come and that is exactly what has made all of the difference. Now we talk about social engagement.

Newcomer bands need to sign with a label to become successful internationally while a major act isn’t as dependent.

It’s funny, that coming from a label background, I’m not a big label fan. But even for the big artists, there’s still a need for them (labels) in a controlled way. For one-off distribution to big-box retailers; and for their marketing and promotional muscle. Period. You never want to give them your masters. You never want to give them your domain names. You never want to give them your publishing. You want to keep all of your rights and offer them a seat at the table on your terms. That’s the way it works now. If you are a big artist, you’ve got that kind of leverage. Or forget it. If you are big enough, you don’t need to use a label at all.

You are also a talent producer for award shows, and you organize celebrity fundraisers.

I cross-pollinate. Being that I am based in Cupertino in Silicon Valley, one of the things that I do is that I bring artists and celebrities opportunity to perform in front of tech companies; to be part of marketing campaigns; play at conferences; play at CES (the world’s largest consumer technology tradeshow), what have you. So there’s that brokering part of my work as well. I recently brought Jerry Seinfeld to perform at Cisco to perform at an employee anniversary event at the request of John Chambers, the company’s CEO. That’s another piece of what I do. I work all across the spectrum.

I am also a certified life coach, if you can believe it, and I work with celebrities and artists as well as innovators and entrepreneurs in Silicon Valley to bring them the next phase of growth in their lives. What is it they would like to do that they are not doing? Have they been on the road too long? Do they want more balance (in their lives)? We work through those kind of softer issues as well to bring them more fulfillment and more enrichment in the life.

My career has always been about working with artists, and enabling them new opportunities to reach and engage with their fans. It has always been my core passion for my whole career; for my whole life.

Larry LeBlanc is widely recognized as one of the leading music industry journalists in the world. Before joining CelebrityAccess in 2008 as senior editor, he was the Canadian bureau chief of Billboard from 1991-2007 and Canadian editor of Record World from 1970-89. He was also a co-founder of the late Canadian music trade, The Record. He has been quoted on music industry issues in hundreds of publications including Time, Forbes, and the London Times. He is co-author of the book “Music From Far And Wide.”

Digital Music East, Justin Timberlake, MySpace TV, and Where it’s All Headed

Human beings love music. It’s universally appreciated across all cultures and economic stations, all political and philosophical groups, and all ages. In fact, it threads itself, an incredibly strong communication tool, through generations. The impact of music is something that has never changed – it is as constant and timeless as humanity itself. It is as broad as the bridge from the Beatles to Irving Berlin and from Timberlake to Tchaikovsky.

But that’s about the ONLY thing in the music industry that is constant, everything else has been thrown up in chaos, redefining itself almost daily – often faster than even the most tech-savvy consumer can access – and certainly faster than artists and labels can learn. It’s not just the distribution and technology either; it’s the ever-shifting rights and monetization. Throw in the shape-shifting virtual and social spaces, and we’re looking at a virtual whirlwind of talent, tech and timing.

This is a time when mentors and leaders become uber vital to an artist’s process, and events like Digital Music Forum East (and West) become a beacon that attracts both the futurists and the icons of the industry.  This year’s Digital Music East happens in only a few weeks in New York and focuses on the five most vital parts of the industry today: Music-Tech, Rights, Distribution, Monetization and The Future.

Each series includes a number of 15-minute presentations by the top leaders and innovators in the music industry and panel discussions on hot topics, including:

Music and the Social Web
Music, Money & Innovation
New Technologies & the Artist
Rights & Licensing: If I Wanted to Reform Music Copyright Law, I Would…
What’s Next In Digital Distribution Models?
Monetizing the Music Experience: It’s Not Just About Selling Music Anymore
Predictions & Provocations about the Future of Technology & the Music

I will personally be speaking on “Taking the Crowd to the Cloud,” and basic info and tips on social media for indies and legends, the subject of my recent Amazon #1 bestseller on 2/23 at 11am. I was amazed to see how many artists did not know the variety of social spaces available to them, like podcast creators and streaming radio opps, such as BlogTalkRadio, and writing my eBook was a chance to provide a starting point for those new to the social space and Direct-to-Fan distribution.

Because in all fairness, even for the seasoned veteran in social media, this is a space that can raise even the portals to the highest of highs and then dump them when the next great triple E ride comes along, like the death of MySpace and the rise of Facebook.  And don’t think it can’t happen again.  Or UNhappen.  MySpace’s new benefactor, Justin Timberlake himself, is poised and ready to become the darling of real-time web TV – according to him at least.  “The future of MySpace is about what you’re going to do. About who you’re going to become,” he said in a brief presentation. “MySpace TV is the first foray into that future.”

MySpace TV will still encompass the site’s library of 42 million songs and 100,000 music videos, and it will enable instant communication and huge search-ability around them between friends.

Who knows where MySpace TV will go from there?  “As the plot of your favorite drama unfolds the joke of your favorite SNL character plays or even the last-second shot of your favorite team swishes the net, we’re giving you the opportunity to connect your friends to your moments as they’re actually occurring. This is the evolution of one of our greatest inventions, the television,” said Timberlake.  For the millions of artists who had invested their time and music and audiences on MySpace, I hope he’s right.

Kelli Richards
CEO
The All Access Group, LLC

 

A Fireside Chat with Jack Buser, Director of PlayStation Home

I recently interviewed my good friend Jack Buser on my weekly online radio show.  Jack Buser is the Director of PlayStation Home, which is a 3D virtual world and social game platform on the PS3.  Home recently underwent a major redesign, and we were eager to hear about the new benefits and features.  Jack is also responsible for driving business initiatives and activities for the 3D community-based social gaming platform, overall and was previously the Director of Worldwide Technology Evangelism at Dolby Labs, so he has a keen understanding of the impact of tech on real-world applications, like gaming and entertainment.

PlayStation Home is filled with hundreds of games – everything from pool tables and dart boards to full-on space shooters like Novus Prime: Escalation and massive online racing games like Sodium 2: Project Velocity. With Jack Buser at the helm, Home is leading the virtual world in community based user experiences, and doing an amazing job of it!

Jack started his career as the “Tech Evangelist” for Dolby, a role that launched him as a leading voice in the worlds of tech and entertainment.  I asked him about that time in his life and his contributions to Dolby, the industry giant in sound technology.

Kelli:  Jack, talk to me a little bit about your work at Dolby – what did you feel your biggest achievement was as a Tech Evangelist there, and how has that work and that role carried over into your work at Sony?

Jack Buser:  Sure, well Dolby is a fantastic company.  I spent almost ten years there.  We did a variety of different things, from deploying Dolby sound for games to the point where now it’s very hard to buy a game that’s not supporting full-on Dolby surround sound… We also worked on online delivery of movie content, making sure that even though you’re just streaming a movie over the internet that you’re still getting that full theater experience.  And all three of these experiences are implemented in the best possible way in the PlayStation3.  It’s one of the big reasons I was so excited to come work here at Sony Playstation – because we have such a powerful console with the PS3. … You can actually watch movies through Netflix and Hudu and our own movie service in full-on Dolby surround sound.   And of course, surround sound in games… I mean, games on PlayStation3 are second to none, full high definition graphics and full on 7.1 surround sound.  I mean, we’re talking about the best of the best experience…

Kelli:  So you really went from the best company, in its niche and moved on to the best company in its unique niche.  You actually became something of a human bridge, unifying those two worlds in a sense…

Kelli:  Jack, we’re seeing some amazing collaborations in tech and gaming lately. I don’t know if you know this, but the artist Thomas Dolby literally introduced new music to his fans through a game called “The Floating City” a few months ago. Jack, do you see this marriage between gaming and other content producers – like musicians, for instance, being one of the next big things in gaming?

Jack Buser:  One of the most exciting things we’ve been doing with music lately is actually releasing music in the form of virtual items inside of virtual Home.  This is a whole new way of actually deploying music content.  Specifically, PlayStation Home users tend to be the most voracious consumers of media on the PlayStation3 Platform – and trust me, PlayStation3 owners are already a very self-selected group of folks that love their media.  And we’ve actually been releasing music specifically in the form of a virtual item – specifically in the form of boom box or a sound system or a radio – and you can actually take these boom boxes or radios and put them in your own personal space and have your own parties. The first one we ever actually released was in collaboration with an artist named 8 Bip Weapon, who is a chip tunes artist. For your listeners who don’t know chip tunes, it’s basically music made with very old gaming consoles.  … He became an overnight celebrity on PlayStation Home, as people bought his boom box, in the shape of an old school arcade game with huge speakers on it, just cranking up these awesome chip tunes….

Kelli:  I wonder how that translated into the real world in terms of sales.

Jack Buser:  I’ll tell you this, when you deploy inside a platform like PlayStation Home, you’re talking about deploying to a global audience of over 20 million users.  So there are very few platforms as effective at getting your name out there and getting you exposed to a large number of folks…

Kelli:  Of course, no secret here.  You and I have talked for years now about integrating music into more of the gaming experience….

Jack Buser:  And you’re seeing it in new ways.  It’s becoming much more flexible. In the early days of game audio, it was basically licensing your tracks into game soundtracks, but now there are so many different options, due to all these social platforms and all these new delivery mechanisms.  You know PlayStation Music Network even has an actual music service built in. I mean the opportunities are numerous on game platforms.

Kelli:  The other thing about audio and music that’s changed is that it used to be an afterthought.  You know, I was like, “Uh oh, wait, we need some music in there before we ship it.”  Now with the example we just used around what Thomas Dolby is doing, building his music AROUND the game, we’re seeing tighter integration and more forethought about it – as a strategy ahead of time.

Jack Buser:  Oh absolutely.  Music is so critical to the game experience today.  So many music tracks have just broke as a part of just being part of a hit game.  One of the things we’re also seeing in Home that’s super exciting is live concerts.  Where actually artists can perform LIVE, inside of PlayStation Home. You can actually see your favorite artists inside the world, live, playing your favorite song… the possibilities are almost endless. 

You can hear the entire interview series on her website at https://AllAccessRadio.com – just go to Resources and choose Podcast.

Kelli Richards
CEO
The All Access Group, LLC

Related Reading:  12 Surprising Health Benefits of Playing Video Games

 

 

 

Fankix: The New Wave in Social Entertainment

Fankix delivers music to fans around the world with a unique social experience, deeper interaction with musicians and first-rate authentic content at no cost.

They provide artists with a new promotional platform, increased engagement with fans and a new way to be discovered through social networks. Fankix also provides an innovative and more effective way to engage with consumers than TV commercials, banner ads and Internet video pre-roll. In the ever-changing world of digital, Fankix is the biggest stage in the world.

Most recently, Fankix is bringing Lena Katina, formally form the Russian Duo “t.A.T.u” to their online stage. Fankix is inviting FANS from all around the world to dance, chat, and have the best time of their lives with their friends – all during the LIVE show.

Lena Katina will be performing exclusive, never before heard songs from her upcoming solo album.  The show will be December 13th, 2011. For more information, show times and to get free tickets, visit www.FanKix.com.

Don’t forget to “Like” Fankix on their Facebook Fan page for updates and upcoming shows. https://www.facebook.com/FanKix

 

Kelli Richards
CEO
The All Access Group, LLC

 

VIP Breakfast for Apple Alumni at the Silicon Valley Capital Club, San Jose, CA

I’m thrilled to invite you to join me for a VIP Breakfast for Apple Alumni at the Silicon Valley Capital Club in San Jose, CA on Thursday, December 8th, from 7-8am. I look forward to hosting an intimate breakfast and discussion exclusively for present and former Apple employees. This 1-hour Power Breakfast is about re-connecting & networking with Apple colleagues. We will explore how to take our businesses and our lives to a whole new level of success in the next year by building on the synergy of Apple alliances. The focus of this breakfast club will be my forthcoming eBook “The Magic & Moxie of Apple: An Insider’s View“. VIP Breakfast and a copy of the eBook (valued at $37) are limited to the first 12 people who respond.

RVSP by Friday, December 2nd to reserve your VIP seat at the event. sandy@allaccessgroup.com

 

Kelli Richards
CEO
The All Access Group, LLC


A Digital Insider Scoffs at Townshend

As an industry insider – on way more than one level – it’s hard to take Pete Townshend’s comments as anything more than another great artist railing at the system.  Look, in the end, we all have to admit that the system is broken.  That’s one thing that Townshend got right in that interview.  After that?  Well, it’s all up for debate.  But the fact that the debate was called to the floor again, that’s a good thing. 

Let’s look at what he probably got wrong.  Apple is not the villain here.  In fact, probably the opposite.  Apple is responsible for 75% of all LEGAL music downloads.  And there’s no way that this makes them a vampire.  It makes them a hero, of sorts.  By creating a closed system, where one download went to ONE machine, Apple stopped the bleeding of way more than royalties. It addressed a cultural shift that it was OKAY to steal music.  “Sharing.”  So there’s something else that Townshend got right in that interview.  Stealing and sharing are not the same thing – and the mere idea that music should be free is an utter insult to the millions of people who give their lives to create it. 

I should disclose here that I was part of Apple way back when and helped launch digital music before it broke wide open, but my 13+ years in digital consultancy have certainly shown me every side of this equation (and argument). 

Whether or not music should be free has gone where it belongs. It’s gone to artist-controlled DIY.  DIY creation and DIY distribution. The indie artists have unlocked the code.  Give away great material to build a tribe, and get that tribe to adore you.  They’ll show up with the money, for sure, but only after the love affair has begun. 

Here’s the other problem with Pete’s point of view – it assumes that Apple controls the digital distribution industry, and quite simply, it does not.  In the world of Spotify and MusicShark and locker systems, Apple is only one giant float in the parade.  Let’s clarify, they may even be leading the parade, but after a brief initial claim to the universe, way back when, they’re far from alone.  Having said that, it’s obvious that the consumer, overall, loves Apple.  Quite simply, in the words of futurist Gerd Leonhard, it’s easy.  It’s a plug and go solution.  It meets busy consumers where they want to be met, and serving the consumer IS the end game on the business side of music (and anything digital). 

The artistic side?  Producing great content and hiring mentors to aide and abet that?  I wish I could ask Townshend why that is at all iTunes’ responsibility.  That is a model that we see fading at every label, sadly (& that’s me wearing my hat as a former A&R exec at one of the majors).  From this insider’s viewpoint, however, it will fade, but not die.  There is a space for grooming artists, from a label’s point of view – otherwise we end up with the music industry’s version of Yentl for every project.  (The same Editor, Producer, Writer and Actress, if you needed me to spell out that comparison.)  Without label support, bands have limited objectivity of their work, at best.  But we KNOW what percentage of artists get signed.  So this new world of digital DIY is an amazing opportunity for artist AND consumer. Which brings us to Townshend’s issue with gatekeepers – one that social media and DIY will summarily trump, given enough time. Spaces like iLIke and Facebook will level the playing field.

Finally, it’s NOT Apple’s job to bridge the gap between labels and DIY. They are, like it or not, a retailer.  Why should they be expected to fix what’s broken in music?  The business model for direct sales/acquisition of recorded music in the traditional sense is collapsing.

But with all of the GREAT minds in the digital and music space, of course we’ll find a new model.  Music does far more than soothe the savage breast, it is the most vital language of unification.  Ask the millions of Chinese listening to Gaga or Beiber – or just look at the worldwide recognition of Mozart.  Or the global domination of Idol.

Yes, there are definitely parts of the foundation with cracks, or worse, but I have full confidence from my life experience of consulting with the industry leaders and artists, that we’ll find a new and more powerful model to propel us forward. Until then, in the immortal words of Sonny and Cher, the beat goes on. 

Kelli Richards
CEO
The All Access Group, LLC

The Future of Content, by Futurist, Gerd Leonhard


Gerd Leonhard is a media futurist, writer, keynote speaker and strategist with 25 years in the tech and entertainment industries in all major markets. Leonhard’s focus is on new technologies in content, media and technological convergence, and he’s just published his newest book on Kindle, “The Future of Content.” https://gerd.fm/focbook

Leonhard’s intent to publish this eBook via Amazon Kindle, exclusively, at this very low price, is to make these ideas and concepts as widely available as possible while still trying to be an example of what digital, paperless distribution can look like, going forward.   Definitely a GREAT investment at $2.99.

Gerd Leonhard has been writing about the future of content (i.e. music, film, TV, books, newspapers, games etc.) since 1998. He has published 4 books on this topic, 2 of them on music (The Future of Music, Music 2.0). For the past 10 years, Leonhard has been deeply involved with many clients in various sectors of the content industry, in over 17 countries, and it’s been a great experience, he says. “I have learned a lot, I have listened a lot, I have talked even more (most likely:) and I think I have grown to really understand the issues that face the content industries – and the creators, themselves – in the switch from physical to digital media.”

This Kindle book is a highly curated collection of the most important essays and blog posts Leonhard has written on this topic, and even though some of it was written as far back as 2007. “I believe it still holds water years later. I have tried to only include the pieces that have real teeth. Please note that the original date of each piece is shown here in order to allow for contextual orientation.”

[audio:https://allaccessgroup.com/wp-content/uploads/2011/04/Gerd-Leonhard-Final-Edited.mp3|titles=Gerd Leonhard Final Edited]

You can hear my recent one-on-one interview with Gerd here.

For those of you who do not know, I’m part of The Futures Agency, an online industry think-tank founded by Gerd Leonhard. The Futures Agency is based on 5 key principles: 1. Knowledge grows when shared, therefore we share everything 2. Proudly find elsewhere (PFE) 3. Do what you do best and link to the rest (*Jeff Jarvis) 4. Spend less time being important and more time being relevant 5. The leaders of the future are connectors – not just directors.

I’m proud to be part of this stellar group, and encourage everyone to pick up Gerd’s latest eBook and to spread the word and support your own followers and colleagues with this great collection of Gerd’s work.

https://www.amazon.com/The-Future-of-Content-ebook/dp/B005XCZ28U/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1319115901&sr=1-1

Kelli Richards,
CEO of The All Access Group, LLC

The Pandora Box of Mobile – The Sky’s the Limit

If you were at the Web 2.0 Summit in San Francisco last week, you probably heard Pandora Founder Tim Westergren share that SEVENTY PERCENT of their usage is through mobile venues.  Yes.  70%.  And having created a super-successful digital space for themselves, Pandora doesn’t see Spotify, iTunes, or any other competition eating their lunch any time soon.

Tim Westergren shared the following about the portability of the iPhone and its impact on Pandora, “Overnight it transformed our business. We almost doubled our growth rate. It changed Pandora from being desktop computer radio to being like real radio.”

One can’t completely appreciate the enormous (and growing) impact of the mobile industry without really understanding its past. On my BlogTalkRadio series, I recently interviewed my longtime colleague, Anthony Stonefield, a leader in the mobile and digital industries, who literally pioneered downloadable song distribution in the 90’s and popularized ringtones worldwide in 2000 (creating today’s $8 billion ringtone market). Anthony also executive produced the worldwide mobile program for the Live 8 event, and the mobile charity part of Melissa Ethridge’s “I Run for Life” breast cancer campaign, among others. I asked Anthony Stonefield where he thought super distribution will take us in the next few yeas and to talk about SmartPhones and their broad effect on users.

“Smartphones put everything that you had on your PC into your hand… I think what’s happening now is that we’re unlocking the true internet. Until today, we have always thought that we are driving the web, but now, SmartPhones are reaching down into the emerging markets, to the next several billion individuals, and these people are creating revolutions, changing the face of the planet, because they’re getting their first real-time connection to the rest of the world, through SmartPhones.  As these phones infiltrate emerging markets, we have a whole new world to embrace… this is changing the nature of the human being and the way we interact.”

“My experience is that entertainment media is always consumed on impulse.  So the technical solutions are also part of this equation.  4G will eventually enable a distribution model that can scale, but until then, we face serious limitations of scale… 4G has a way to go before it can provide viable, reliable user experiences, but it does enable a way to discover and present media very rapidly.”

You can hear the entire interview here.

Getting back to the future, so to speak, Pandora’s founder explained at the Web 2.0 Summit that Pandora transformed from a simple desktop radio to a “real” radio when users started taking their iPhones and plugging them into their cars and living rooms.  It’s important to realize that, conceptually, Tim Westergren does not consider Pandora competition to Apple, Spotify or other subscription music services.  He considers it a streaming radio service, and does not charge for participation.

With revenue skyrocketing due to ad sales, similar to traditional radio, Pandora has forayed further into radio, actually developing programming and content – and perhaps even newscasts and “sports radio” broadcasts in the future, further solidifying them as the leader in this industry – at least for now.  Like any great industry, competitors WILL show up.  AOL, who could arguably be called the founder of online radio, relaunched its own product within hours of Westergren’s speech, with half of the audio commercials.  (And AOL Radio already carries ESPN Radio and ABC News stations.)

It’s hard to know if AOL will be the biggest contender in the mobile war, but with Smartphones becoming the “transistor radios” of the future, Pandora’s box is definitely filled with opportunity.

A client of mine is about to launch her 2nd eBook. I’d like to change the price on her FIRST eBook on Amazon (and everywhere else it’s up). Could someone tell me how to do that? If you need to see the eBook for some reason, it can be found at: https://www.amazon.com/Taking-Crowd-Cloud-Industry-ebook/dp/B005H3ZK1Y

Kelli Richards,
CEO of The All Access Group, LLC

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